Differences

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--- storage_faq [2024/10/29 10:02] – [What if I don't have a credit/debit card or my card doesn't work?] fcheslack
+++ storage_faq [2024/10/30 13:55] (current) – Add entry about receipts/invoices fcheslack
@@ Line 20: / Line 20: @@
 If you can't use any of the supported payment methods or you encounter problems after trying to pay via your [[/settings/storage|storage settings page]], please send an email to [[mailto:storage@zotero.org|storage@zotero.org]]. Include your Zotero username and the quantity of storage you would like to purchase (2 GB, 6 GB, or unlimited), as well as what types of standard payment methods for your location would work for you. We'll do our best to help you complete your purchase.
+====Where can I find a receipt or invoice for my payment?====
+You will automatically be emailed a payment notification from our payment processor (Stripe) when a charge has been made.
+Detailed receipts/paid invoices for all recent payments for an individual storage subscription are available from your [[/settings/storage|storage settings page]].
+As of August 2024, paid invoices for Lab subscription payments are available on the Lab's management page.
 ====Will files stored in my groups be freely available to other members of those groups?====
@@ Line 41: / Line 48: @@
 ====How do I cancel my subscription?====
 If you opted to renew your subscription automatically, you can cancel your next renewal by visiting your [[/settings/storage|storage settings]]. As stated in the [[terms/terms_of_service|Terms of Service]], paid accounts are non-refundable. We implement this policy because costs incurred on our end fluctuate dramatically according to individual usage patterns.
+====Why are there sales or VAT taxes applied?====
+Zotero storage subscriptions are subject to consumption-based taxes in many jurisdictions. Depending on your location, this may be Value Added Tax (VAT), Goods & Services Tax (GST), or Consumption Tax (CT).
+When you purchase a Zotero subscription, you are charged the relevant tax based on your billing address.
+The tax will be displayed as an independent line item on the checkout screen when you purchase, upgrade, or renew your plan.
+====How do I apply my business tax exemption to my purchase?====
+Non-US tax-registered businesses may be exempt from paying consumption-based taxes. As a tax-registered business, please check the “Add tax ID” box to input a valid VAT or GST id and avoid being charged tax on your purchases. You will be charged tax if you have not entered tax details into our system.
+====My organization is exempt from sales tax in our state. How do I apply that to my subscription?====
+For Lab or Institution subscriptions, you can email us at [[mailto:storage@zotero.org|storage@zotero.org]] with a copy of your sales tax exemption certificate or other relevant documentation. Note that this must be done before a purchase is made.
+Individual Zotero storage subscriptions are intended for sales to individuals. We're not able to manage sales tax exemptions for individual storage subscriptions.