Need help with Zotero? To resolve your issue as quickly as possible, please follow the steps below.
Step 1: Update Zotero
Step 2: Check the troubleshooting pages
If you're experiencing a problem, the following dedicated troubleshooting pages may be helpful:
Step 3: Post to the Zotero Forums (Really! It Works!)
If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support directly from Zotero developers as well as long-time community members. See How Zotero Support Works for more information on how this allows us to provide the best possible support.
In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists.