Need help? To resolve your issue as quickly as possible, please follow the steps below.
Step 1: Update Zotero
Upgrade Zotero if you aren't running the latest version, as your issue may have already been resolved in the most recent release. You can see the version you're running by selecting About Zotero from the Zotero menu (Mac) or Help menu (Windows/Linux).
Step 2: Check the troubleshooting pages
If you're experiencing a problem, the following dedicated troubleshooting pages may be helpful:
Step 3: Post to the forums
If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support from both Zotero developers and community members. See How Zotero Support Works for more information on how this allows us to provide the best possible support.
In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists.