We're in the process of updating the documentation for Zotero 5.0. Some documentation may be outdated in the meantime. Thanks for your understanding.
Need help? To resolve your issue as quickly as possible, please follow the steps below.
Step 1: Update Zotero
Upgrade Zotero if you aren't running the latest version, as your issue may have already been resolved in the most recent release.
The Zotero download page always leads you to the most recent release of Zotero. To check your installed Zotero version, select About Zotero from the Actions menu () in the Zotero toolbar or from the Zotero (Mac) or Help (Windows/Linux) menu.
Step 2: Check the troubleshooting pages
Step 3: Post to the forums
If you can't find the answer to your question in the documentation, post a message to the Zotero Forums. Both Zotero developers and community members offer support through the forums.