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Getting Help

Need help? To resolve your issue as quickly as possible, please follow the five steps below.

Step 1 - Update Zotero

Upgrade Zotero when you aren't running the latest version, as your issue may have already been resolved in the most recent release.

The Zotero download page always leads you to the most recent release of Zotero. To check your installed Zotero version, select About Zotero from the Actions menu (gear icon) in the Zotero toolbar.

Step 2 - Check the troubleshooting pages

If something in Zotero appears not to be working correctly, check the Known Issues and Frequently Asked Questions pages. The following dedicated troubleshooting pages may also be helpful:

Step 3 - Search the documentation

Search Zotero's documentation. You can use the search box at the top of every documentation page or the search box below.

Step 4 - Search the forums

Search through the Zotero forums, as your question may already have come up before. See Existing thread or new thread? before posting to an existing thread.

Step 5 - Post to the forums

If you can't find the answer to your question in the documentation or forums, post a message to the Zotero forums. Both Zotero developers and community members offer support through the forums.

If you are new to the Zotero forums, please read the forum guidelines and bug reporting procedures before posting.

Note: You need to create a Zotero account and log in to the Zotero website to post messages in the Zotero Forums.