Need help? To resolve your issue as quickly as possible, please follow the steps below.

Upgrade Zotero if you aren't running the latest version, as your issue may have already been resolved in the most recent release.

The Zotero download page always leads you to the most recent release of Zotero. To check your installed Zotero version, select About Zotero from the Zotero (Mac) or Help (Windows/Linux) menu.

If something in Zotero appears not to be working correctly, check the Known Issues, Frequently Asked Questions, Knowledge Base pages. The following dedicated troubleshooting pages may also be helpful:

• Issues installing Zotero
• Issues with Zotero data (e.g., library missing, restoring from a backup)
• Issues saving from websites
• Issues with word processor plugins
• Issues with file handling (e.g., PDFs opening in the wrong application)
• Issues with data syncing
• Issues with file syncing

If you can't find the answer to your question in the documentation, post a message to the Zotero Forums. Both Zotero developers and community members offer support through the forums.

If you are new to the Zotero Forums, please read the forum guidelines and bug reporting procedures before posting.

Note: You need to create a Zotero account and log in to the Zotero website to post messages in the Zotero Forums.