需要帮助吗? 想尽快解决问题,请参照以下5个步骤.

如果您当前运行的不是Zotero的最新稳定版,请升级 Zotero,因为您遇到的问题在新版中可能已经解决.

在Zotero主页上您可以找到Zotero最新发布的版本.查看当前安装的Zotero版本,请在Zotero工具栏上从操作按钮()中选择关于Zotero菜单,或在Firefox的工具菜单上查看Zotero扩展选项卡.

如果Zotero不能正常工作,请查阅已知问题及常见问题解答页面.下列的故障解决方案网页可能会有助于问题的解决:

• Zotero数据问题 (如, 文献库丢失, 从备份恢复)
• 从网页保存问题(转换器问题)
• word插件问题
• 文件处理问题 (如, 打开PDF的程序不对)
• 数据同步问题
• 文件同步问题

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