We're in the process of updating the documentation for Zotero 5.0. Some documentation may be outdated in the meantime. Thanks for your understanding.
TYPES OF INFORMATION WE MAY COLLECT
Through the use of cookie technology or otherwise, we may track and collect information about your computer and software when you visit the Site. This information may include: (i) your IP address; (ii) domain name server; (iii) type of computer; (iv) type of web browser; (v) access times; and (vi) referring web sites addresses (collectively “Traffic Data”). Traffic Data assists us to design and arrange our web pages in the user-friendliest manner and to continually improve our Site to better meet the needs of users.
In order to provide and ensure the quality of the Zotero Services, we may collect and store the following data: (i) data associated with your account, such as login information (e.g. usernames); (ii) data associated with your sync activity, such as standard access logs that list IP addresses; (iii) Personal Information (as defined below) that you provide when you register for Zotero Services; (iv) anonymized and aggregated data regarding broken site translators; (v) user-submitted error reports; and (vi) library data submitted to the Zotero servers via the Site, Zotero software synchronization, and via the Zotero web application programming interface - API (“Library Data”). We may use your Library Data to provide additional services, including customized recommendations, and to conduct anonymized bibliometric research.
In order for you to access certain areas and functions/features of the Site and register with CDS (become a Registered User), we may ask you to establish certain login information and provide us with information that personally identifies you, such as your name and email address (“Personal Information”). If you communicate with us by email or otherwise complete online forms or the like, any information provided in such communication may be collected as Personal Information.
You may choose not to provide us with any Personal Information. In such an event, you can still access and use portions of the Site. You, however, will not be able to access or use those areas of the Site or participate in online activities that require your Personal Information.
HOW WE USE AND SHARE INFORMATION WE COLLECT
In general, we will use Personal Information only for the purpose for which such information was provided to us. We may also use Personal Information to (a) to verify the information you provided to us; (b) to provide you with the information that you have requested; (c) to respond to your inquiries; (d) to contact you when necessary; and (e) to send you information about us, including information related to our products, services, programs or promotional activities.
With regard to your credit card information, it is sent directly to our payment provider who processes your online order. The credit card information is neither recorded nor stored by CDS, and it can only be accessed by our payment provider. Specifically, your credit card details are sent directly to our payment providers over a secure industry-standard encrypted connection. They are not processed on our servers at any stage of the transaction.
We may use Traffic Data to analyze trends, administer the Site, track users’ movement, and gather broad demographic information for aggregate use.
We may provide Traffic Data and/or other aggregate non-personally identifying information to third parties.
Notwithstanding the foregoing, we may transfer, sell or assign information concerning the Site and your use of the Site, including without limitation, Personal Information, to third parties, as a result of the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of CDS.
HOW TO OPT-OUT/DISCONTINUE
Please note that if you are a Registered User you can opt-out from communications pertaining to the online activities for which you registered only by cancelling your subscription and deactivating your account.
If you are a Registered User, you may deactivate your account at any time by visiting https://www.zotero.org/settings. Once your account is deactivated, it will not be viewable on the Site. As with any website, even if a user deletes and deactivates the account, some information previously posted may still be accessible by third parties. CDS is not responsible for the continued accessibility of the information posted by a user prior to the deactivation of that user’s account.
HOW TO CORRECT AND UPDATE YOUR PERSONAL INFORMATION
If you are a Registered User, you may review, correct and update the personal information previously provided to us at any time by editing your account information on the Site by visiting https://www.zotero.org/settings. We will use reasonable efforts to ensure that your information is corrected or updated in our records.
We may employ cookie technology to store and sometimes track information about the users of the Site. Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that web site by the same user or to use the information to streamline the user’s transactions on related web pages. Most web browsers automatically accept cookies, but you can change your browser to prevent the browser from accepting cookies. If you reject cookies, you may still use the Site, but your ability to use some areas and features/functions of the Site may be limited.
We may use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate the Site. Login areas on the Site require that your browser accept session ID cookies in order to verify that you are properly signed in. A session ID cookie may expire when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following the directions provided in your Internet browser’s “HELP” file.
We may use web beacons or pixel tags (small pieces of data that are embedded in images on the pages of web sites) and auditing software to track page views and entry and exit points to and from the Site. In addition, we may use web beacons, cookies, customized links and/or similar technologies to determine whether electronic communications sent by us to those who have requested them from us have been opened and which links are clicked.
USE OF FORUMS AND DISCUSSION GROUPS
If you use a support forum, discussion group, or similar public area on the Site, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of these areas, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these areas.
The Site has security measures in place intended to protect the loss, misuse and alteration of the information under our control. We use industry standard encryption when collecting your Personal Information, and we take reasonable steps to safeguard Personal Information we collect from unauthorized access or disclosure and accidental loss or alteration.
Unfortunately, no data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us or from our Site, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems.
NOTIFICATION OF CHANGES
POLICIES FOR INDIVIDUALS UNDER 13 YEARS OF AGE
We are committed to protecting the on-line privacy of children. We do not knowingly collect any personally identifiable information from children under the age of 13. Nor is any part of our Site directed to children under the age of 13.
Last Updated: October 1, 2014