사용 중에 도움이 필요한 경우 아래와 같은 5단계 과정을 따르면 가장 빠른 해결방법을 얻을 수 있다.

Upgrade Zotero 내가 겪고 있는 문제가 최신 버전에서는 해결된 경우가 많으므로 최신 버전으로 업데이트한다.

Zotero 다운로드 페이지(Zotero download page)를 통해 항상 최신 버전의 Zotero를 확인, 다운로드 할 수 있다. 현재 설치된 버전을 알고 싶다면 Zotero 툴바의 톱니바퀴 모양의 '동작(Action, ())' 메뉴에서 'Zotero 정보(About Zotero)'를 클릭한다. 또는 'Firefox> 도구(Tools)> 부가기능(Add-ons)'에서 Zotero를 찾아 버전을 확인할 수 있다.

If something in Zotero appears not to be working correctly, check the Known Issues and Frequently Asked Questions pages. The following dedicated troubleshooting pages may also be helpful:

• Issues with Zotero data (e.g., library missing, restoring from a backup)
• Issues saving from websites
• Issues with word processor plugins
• Issues with file handling (e.g., PDFs opening in the wrong application)
• Issues with data syncing
• Issues with file syncing

Search Zotero's documentation. You can use the search box at the top of every documentation page or the search box below.

Search through the Zotero forums, as your question may already have come up before. See Existing thread or new thread? before posting to an existing thread.

If you can't find the answer to your question in the documentation or forums, post a message to the Zotero forums. Both Zotero developers and community members offer support through the forums.

If you are new to the Zotero forums, please read the forum guidelines and bug reporting procedures before posting.

Note: You need to create a Zotero account and log in to the Zotero website to post messages in the Zotero Forums.