사용 중에 도움이 필요한 경우 아래와 같은 5단계 과정을 따르면 가장 빠른 해결방법을 얻을 수 있다.

Upgrade Zotero when you aren't running the latest (stable) version, as your issue may have already been resolved in the most recent release.

The Zotero download page always leads you to the most recent release of Zotero. To check your installed Zotero version, select About Zotero from the Actions menu () in the Zotero toolbar or select Add-ons from Firefox's Tools menu and look for Zotero in the Extensions tab.

If something in Zotero appears not to be working correctly, check the Known Issues and Frequently Asked Questions pages. The following dedicated troubleshooting pages may also be helpful:

• Issues with Zotero data (e.g., library missing, restoring from a backup)
• Issues saving from websites
• Issues with word processor plugins
• Issues with file handling (e.g., PDFs opening in the wrong application)
• Issues with data syncing
• Issues with file syncing

Search Zotero's documentation. You can use the search box at the top of every documentation page or the search box below.

Search through the Zotero forums, as your question may already have come up before. See Existing thread or new thread? before posting to an existing thread.

If you can't find the answer to your question in the documentation or forums, post a message to the Zotero forums. Both Zotero developers and community members offer support through the forums.

If you are new to the Zotero forums, please read the forum guidelines and bug reporting procedures before posting.

Note: You need to create a Zotero account and log in to the Zotero website to post messages in the Zotero Forums.