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getting_help [2018/03/13 01:16] – [Step 2: Check the troubleshooting pages] dstillman | getting_help [2024/03/13 15:52] (current) – [Step 3: Post to the Zotero Forums (Really! It Works!)] fcheslack | ||
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====== Getting Help ====== | ====== Getting Help ====== | ||
- | Need help? To resolve your issue as quickly as possible, please follow the steps below. | + | Need help with Zotero? To resolve your issue as quickly as possible, please follow the steps below. |
=====Step 1: Update Zotero===== | =====Step 1: Update Zotero===== | ||
- | [[installation# | + | [[installation# |
=====Step 2: Check the troubleshooting pages===== | =====Step 2: Check the troubleshooting pages===== | ||
- | If something in Zotero | + | If you have a general question about Zotero, check the [[Frequently Asked Questions]] and [[kb|Knowledge Base]]. |
+ | |||
+ | If you're experiencing a problem, the following dedicated troubleshooting pages may be helpful: | ||
* [[installation# | * [[installation# | ||
Line 14: | Line 16: | ||
* [[troubleshooting translator issues|Issues saving from websites]] | * [[troubleshooting translator issues|Issues saving from websites]] | ||
* [[word processor plugin troubleshooting|Issues with word processor plugins]] | * [[word processor plugin troubleshooting|Issues with word processor plugins]] | ||
- | * [[: | ||
* [[: | * [[: | ||
* [[: | * [[: | ||
+ | * [[: | ||
+ | ===== Step 3: Post to the Zotero Forums (Really! It Works!) ===== | ||
- | =====Step 3: Post to the forums===== | + | If you can't find the answer to your question in the documentation, |
- | + | ||
- | If you can't find the answer to your question in the documentation, | + | |
- | + | ||
- | If you are new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting. | + | |
- | **Note:** You need to [[/ | + | In general, please start a new thread for your issue. It is much better |
+ | If you're new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting. | ||
+ | **Note:** You need to [[/ | ||
+ | < |