Differences

This shows you the differences between two versions of the page.

--- getting_help [2017/11/23 07:27] – [Step 3: Post to the forums] bwiernik
+++ getting_help [2018/03/13 01:16] – [Step 2: Check the troubleshooting pages] dstillman
@@ Line 5: / Line 5: @@
 =====Step 1: Update Zotero=====
-[[installation#upgrading|Upgrade Zotero]] if you aren't running the latest version, as your issue may have already been resolved in the most recent release.
+[[installation#upgrading|Upgrade Zotero]] if you aren't running the latest version, as your issue may have already been resolved in the most recent release. You can see the version you're running by selecting About Zotero from the Zotero menu (Mac) or Help menu (Windows/Linux).
-The [[/download/|Zotero download page]] always leads you to the most recent release of Zotero. To check your installed Zotero version, select About Zotero from the Zotero (Mac) or Help (Windows/Linux) menu.
 =====Step 2: Check the troubleshooting pages=====
-If something in Zotero appears not to be working correctly, check the [[Known Issues]], [[Frequently Asked Questions]], [[kb|Knowledge Base]] pages. The following dedicated troubleshooting pages may also be helpful:
+If something in Zotero appears to not be working correctly, check the [[Known Issues]], [[Frequently Asked Questions]], and [[kb|Knowledge Base]]. The following dedicated troubleshooting pages may also be helpful:
   * [[installation#troubleshooting_installation_issues|Issues installing Zotero]]