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| zotero_support [2023/07/22 03:08] – dstillman | zotero_support [2024/02/03 01:28] (current) – dstillman |
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| All Zotero support is provided in public through the [[/forum|Zotero Forums]]. Unlike with many other software forums, where users are often left to fend for themselves, Zotero developers read every forum thread, and you'll frequently find yourself talking within hours or minutes with the person who wrote the specific part of the software you have a question about. There's no wasting time explaining your problem to a chatbot or a customer support representative following a script. You'll never need to escalate your report to a faceless engineering department, or wait for the right person to provide follow-up questions to pass back to you. The Zotero team is made up of conscientious people who care deeply about people's experiences using the tools they build, and they'll work one-on-one with you to resolve your issue. | All Zotero support is provided in public through the [[/forum|Zotero Forums]]. Unlike with many other software forums, where users are often left to fend for themselves, Zotero developers read every forum thread, and you'll frequently find yourself talking within hours or minutes with the person who wrote the specific part of the software you have a question about. There's no wasting time explaining your problem to a chatbot or a customer support representative following a script. You'll never need to escalate your report to a faceless engineering department, or wait for the right person to provide follow-up questions to pass back to you. The Zotero team is made up of conscientious people who care deeply about people's experiences using the tools they build, and they'll work one-on-one with you to resolve your issue. |
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| In addition to the core Zotero developers, you'll find a dedicated, expert community, with deep knowledge of Zotero and many related subjects: citation styles, metadata standards, Zotero plugins, workflows, etc. Community members can answer a wide range of questions — including many that Zotero developers can't — as well as point you to relevant previous posts, make sure you've provided enough information for a developer to be able to help you, translate troubleshooting information into other languages, or suggest an immediate workaround until your issue is fully resolved. | In addition to the core Zotero developers, you'll find a dedicated, expert community, with deep knowledge of Zotero and many related subjects: citation styles, metadata standards, Zotero plugins, workflows, etc. Community members can answer a wide range of questions, including many that Zotero developers themselves can't answer. They can also get you assistance faster by pointing you to relevant previous posts, making sure you've provided enough information for a developer to be able to help you if necessary, translating troubleshooting information into other languages, or suggesting an immediate workaround until your issue is fully resolved. |
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| Beyond technical support, the forums allow the entire community — Zotero developers and users alike — to help shape Zotero's future. Many of Zotero's features began with discussions in the forums, and many changes are the direct result of feedback from users there, so we strongly encourage you to get involved. | Beyond technical support, the forums allow the entire community — Zotero developers and users alike — to help shape Zotero's future. Many of Zotero's features began with discussions in the forums, and many changes are the direct result of feedback from users there, so we strongly encourage you to get involved. |
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