Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
zotero_support [2021/06/24 03:43] – dstillman | zotero_support [2024/02/03 01:28] (current) – dstillman | ||
---|---|---|---|
Line 1: | Line 1: | ||
====== How Zotero Support Works ====== | ====== How Zotero Support Works ====== | ||
- | We know people use Zotero for critical, time-sensitive projects, and we work hard to provide fast, expert help, no matter the time of day or day of the week. Support for Zotero works a bit differently than you might expect, and we're incredibly proud of it — we think we're able to provide a support experience that surpasses what you'll get for nearly any other piece of software. It's one of the best reasons to rely on Zotero for your research. | + | We know people use Zotero for critical, time-sensitive projects, and we work hard to provide fast, expert help, no matter the time of day or day of the week. Support for Zotero works a bit differently than you might be used to, and we're incredibly proud of it — we think we're able to provide a support experience that surpasses what you'll get for nearly any other piece of software. It's one of the best reasons to rely on Zotero for your research. |
- | All Zotero support is provided through the Zotero Forums. Unlike with many other software forums, where users are often left to fend for themselves, Zotero developers read every forum thread, and you'll frequently find yourself talking within hours or minutes with the person who wrote the specific part of the software you're having trouble with. There' | + | All Zotero support is provided |
- | In addition to the core Zotero developers, you'll find a dedicated, expert community, with deep knowledge of Zotero and many related subjects: citation styles, metadata standards, Zotero plugins, workflows, etc. Community members can answer a wide range of questions | + | In addition to the core Zotero developers, you'll find a dedicated, expert community, with deep knowledge of Zotero and many related subjects: citation styles, metadata standards, Zotero plugins, workflows, etc. Community members can answer a wide range of questions, including many that Zotero developers |
Beyond technical support, the forums allow the entire community — Zotero developers and users alike — to help shape Zotero' | Beyond technical support, the forums allow the entire community — Zotero developers and users alike — to help shape Zotero' | ||
Line 13: | Line 13: | ||
If you decide you still need in-person help, most university libraries offer Zotero instruction and support, or it might be enough to ask a technically inclined friend or colleague to read through the [[/ | If you decide you still need in-person help, most university libraries offer Zotero instruction and support, or it might be enough to ask a technically inclined friend or colleague to read through the [[/ | ||
- | < | + | < |