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zotero_support [2018/09/05 01:28] – created dstillman | zotero_support [2019/10/30 16:11] – dstillman | ||
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We know people use Zotero for critical, time-sensitive projects, and we work hard to provide fast, expert help, no matter the time of day or day of the week. Support for Zotero works a bit differently than you might expect, and we're incredibly proud of it — we think we're able to provide a support experience that surpasses what you'll get for nearly any other piece of software. | We know people use Zotero for critical, time-sensitive projects, and we work hard to provide fast, expert help, no matter the time of day or day of the week. Support for Zotero works a bit differently than you might expect, and we're incredibly proud of it — we think we're able to provide a support experience that surpasses what you'll get for nearly any other piece of software. | ||
- | All Zotero support is provided through the [[https:// | + | All Zotero support is provided through the [[https:// |
In addition to the core Zotero developers, you'll find a dedicated, expert community, with deep knowledge of Zotero and many related subjects: citation styles, metadata standards, Zotero plugins, workflows, etc. Community members can answer a wide range of questions — including many that Zotero developers can't — as well as point you to relevant previous posts, make sure you've provided enough information for a developer to be able to help you, translate troubleshooting information into other languages, or suggest an immediate workaround until your issue is fully resolved. | In addition to the core Zotero developers, you'll find a dedicated, expert community, with deep knowledge of Zotero and many related subjects: citation styles, metadata standards, Zotero plugins, workflows, etc. Community members can answer a wide range of questions — including many that Zotero developers can't — as well as point you to relevant previous posts, make sure you've provided enough information for a developer to be able to help you, translate troubleshooting information into other languages, or suggest an immediate workaround until your issue is fully resolved. | ||
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Note: While the public nature of the forums are a critical part of what makes them so effective, if you don't want to post under your own name, you can choose a different username for the forums from your [[/ | Note: While the public nature of the forums are a critical part of what makes them so effective, if you don't want to post under your own name, you can choose a different username for the forums from your [[/ | ||
- | If you decide you still need in-person help, most university libraries offer Zotero instruction and support. | + | If you decide you still need in-person help, most university libraries offer Zotero instruction and support, or it might be enough to ask a technically inclined friend or colleague to read through the [[/ |
- | < | + | < |