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zotero_support [2019/10/30 16:11] – dstillman | zotero_support [2021/11/27 01:47] – dstillman | ||
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====== How Zotero Support Works ====== | ====== How Zotero Support Works ====== | ||
- | We know people use Zotero for critical, time-sensitive projects, and we work hard to provide fast, expert help, no matter the time of day or day of the week. Support for Zotero works a bit differently than you might expect, and we're incredibly proud of it — we think we're able to provide a support experience that surpasses what you'll get for nearly any other piece of software. | + | We know people use Zotero for critical, time-sensitive projects, and we work hard to provide fast, expert help, no matter the time of day or day of the week. Support for Zotero works a bit differently than you might expect, and we're incredibly proud of it — we think we're able to provide a support experience that surpasses what you'll get for nearly any other piece of software. It's one of the best reasons to rely on Zotero for your research. |
- | All Zotero support is provided through the [[https:// | + | All Zotero support is provided through the [[/forum|Zotero Forums]]. Unlike with many other software forums, where users are often left to fend for themselves, Zotero developers read every forum thread, and you'll frequently find yourself talking within hours or minutes with the person who wrote the specific part of the software you're having trouble with. There' |
In addition to the core Zotero developers, you'll find a dedicated, expert community, with deep knowledge of Zotero and many related subjects: citation styles, metadata standards, Zotero plugins, workflows, etc. Community members can answer a wide range of questions — including many that Zotero developers can't — as well as point you to relevant previous posts, make sure you've provided enough information for a developer to be able to help you, translate troubleshooting information into other languages, or suggest an immediate workaround until your issue is fully resolved. | In addition to the core Zotero developers, you'll find a dedicated, expert community, with deep knowledge of Zotero and many related subjects: citation styles, metadata standards, Zotero plugins, workflows, etc. Community members can answer a wide range of questions — including many that Zotero developers can't — as well as point you to relevant previous posts, make sure you've provided enough information for a developer to be able to help you, translate troubleshooting information into other languages, or suggest an immediate workaround until your issue is fully resolved. | ||
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If you decide you still need in-person help, most university libraries offer Zotero instruction and support, or it might be enough to ask a technically inclined friend or colleague to read through the [[/ | If you decide you still need in-person help, most university libraries offer Zotero instruction and support, or it might be enough to ask a technically inclined friend or colleague to read through the [[/ | ||
- | < | + | < |