Differences

This shows you the differences between two versions of the page.

--- zh:getting_help [2012/11/11 00:11] – created peanut_z
+++ zh:getting_help [Unknown date] (current) – removed - external edit (Unknown date) 127.0.0.1
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-====== Getting Help ======
-Need help? To resolve your issue as quickly as possible, please follow the five steps below.
-====Step 1 - Update Zotero====
-[[installation#upgrading|Upgrade Zotero]] when you aren't running the latest (stable) version, as your issue may have already been resolved in the most recent release.
-The [[/|Zotero home page]] always leads you to the most recent release of Zotero. To check your installed Zotero version, select About Zotero from the Actions menu ({{cog.png?nolink|gear icon}}) in the Zotero toolbar or select Add-ons from Firefox's Tools menu and look for Zotero in the Extensions tab.
-====Step 2 - Check the troubleshooting pages====
-If something in Zotero appears not to be working correctly, check the [[Known Issues]] and [[Frequently Asked Questions]] pages. The following dedicated troubleshooting pages may also be helpful:
-  * [[zotero_data|Issues with Zotero data]] (e.g., library missing, restoring from a backup)
-  * [[troubleshooting translator issues|Issues saving from websites]]
-  * [[word processor plugin troubleshooting|Issues with word processor plugins]]
-  * [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application)
-  * [[:kb/changes_not_syncing|Issues with data syncing]]
-  * [[:kb/files_not_syncing|Issues with file syncing]]
-====Step 3 - Search the documentation====
-Search Zotero's documentation. You can use the search box at the top of every documentation page or the search box below.
-<HTML>
-<form action="/support/" accept-charset="utf-8" class="search" id="dw__search"><div class="no"><input type="hidden" name="do" value="search" /><input type="text" id="qsearch__in" accesskey="f" name="id" class="edit" title="[ALT+F]" /><input type="submit" value="Search" class="button" title="Search" /><div id="qsearch__out" class="ajax_qsearch JSpopup"></div></div></form>
-</HTML>
-====Step 4 - Search the forums====
-Search through the Zotero forums, as your question may already have come up before. See [[forum_guidelines#existing_thread_or_new_thread|Existing thread or new thread?]] before posting to an existing thread.
-<HTML>
-<form id="SearchComments" method="get" action="http://forums.zotero.org/search/">
-	<div>
-		<input type="hidden" name="PostBackAction" value="Search" />
-				<input type="hidden" name="Advanced" value="1" />
-				<input type="hidden" name="Type" value="Comments" />
-				</div>
-				<input id="txtCommentKeywords" type="text" name="Keywords" value="" class="SearchInput AdvancedSearchInput" />
-<input type="submit" value="Search" class="button" title="Search" /><div id="qsearch__out" class="ajax_qsearch JSpopup"> </form> </div>
-</HTML>
-====Step 5 - Post to the forums====
-If you can't find the answer to your question in the documentation or forums, post a message to the [[http://forums.zotero.org/categories/|Zotero forums]]. Both Zotero developers and community members offer support through the forums.
-If you are new to the Zotero forums, please read the [[forum guidelines]] and [[reporting bugs|bug reporting procedures]] before posting.
-**Note:** You need to [[/user/register/|create a Zotero account]] and [[/user/login/|log in to the Zotero website]] to post messages in the Zotero Forums.