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This shows you the differences between two versions of the page.

--- zh:getting_help [2012/11/11 00:11] – created peanut_z
+++ zh:getting_help [2012/11/11 00:45] – [步骤 5 - 在论坛中发帖] peanut_z
@@ Line 1: / Line 1: @@
-====== Getting Help ======
+====== 获取帮助 ======
-Need help? To resolve your issue as quickly as possible, please follow the five steps below.
+需要帮助吗? 想尽快解决问题,请参照以下5个步骤.
-====Step 1 - Update Zotero====
+====步骤 1 - 升级 Zotero====
-[[installation#upgrading|Upgrade Zotero]] when you aren't running the latest (stable) version, as your issue may have already been resolved in the most recent release.
+如果您当前运行的不是Zotero的最新稳定版,请[[installation#upgrading|升级 Zotero]],因为您遇到的问题在新版中可能已经解决.
-The [[/|Zotero home page]] always leads you to the most recent release of Zotero. To check your installed Zotero version, select About Zotero from the Actions menu ({{cog.png?nolink|gear icon}}) in the Zotero toolbar or select Add-ons from Firefox's Tools menu and look for Zotero in the Extensions tab.
+在[[/|Zotero主页]]上您可以找到Zotero最新发布的版本.查看当前安装的Zotero版本,请在Zotero工具栏上从操作按钮({{http://www.zotero.org/support/_media/cog.png?nolink|齿轮图标}})中选择关于Zotero菜单,或在Firefox的工具菜单上查看Zotero扩展选项卡.
+====步骤 2 - 查阅故障解决方案页面====
-====Step 2 - Check the troubleshooting pages====
+如果Zotero不能正常工作,请查阅[[Known Issues|已知问题]]及[[常见问题解答]]页面.下列的故障解决方案网页可能会有助于问题的解决:
-If something in Zotero appears not to be working correctly, check the [[Known Issues]] and [[Frequently Asked Questions]] pages. The following dedicated troubleshooting pages may also be helpful:
+  * [[zotero_data|Zotero数据问题]] (如, 文献库丢失, 从备份恢复)
+  * [[troubleshooting translator issues|从网页保存问题(转换器问题)]]
+  * [[word processor plugin troubleshooting|word插件问题]]
+  * [[:kb/file_handling_issues|文件处理问题]] (如, 打开PDF的程序不对)
+  * [[:kb/changes_not_syncing|数据同步问题]]
+  * [[:kb/files_not_syncing|文件同步问题]]
+====步骤 3 - 搜索文档====
-  * [[zotero_data|Issues with Zotero data]] (e.g., library missing, restoring from a backup)
+搜索Zotero文档. 您可以每篇文档页顶部的搜索框或下面的搜索框进行查找.
-  * [[troubleshooting translator issues|Issues saving from websites]]
-  * [[word processor plugin troubleshooting|Issues with word processor plugins]]
-  * [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application)
-  * [[:kb/changes_not_syncing|Issues with data syncing]]
-  * [[:kb/files_not_syncing|Issues with file syncing]]
-====Step 3 - Search the documentation====
-Search Zotero's documentation. You can use the search box at the top of every documentation page or the search box below.
 <HTML>
@@ Line 28: / Line 26: @@
 </HTML>
-====Step 4 - Search the forums====
+====步骤 4 - 搜索论坛====
-Search through the Zotero forums, as your question may already have come up before. See [[forum_guidelines#existing_thread_or_new_thread|Existing thread or new thread?]] before posting to an existing thread.
+搜索Zotero论坛, 您遇到的问题可能已经有人提出来了. 在已有的主题帖中发帖之前,请查阅[[forum_guidelines#existing_thread_or_new_thread|Existing thread or new thread?]].
 <HTML>
@@ Line 45: / Line 43: @@
 </HTML>
-====Step 5 - Post to the forums====
+====步骤 5 - 在论坛中发帖====
-If you can't find the answer to your question in the documentation or forums, post a message to the [[http://forums.zotero.org/categories/|Zotero forums]]. Both Zotero developers and community members offer support through the forums.
+如果您在文档或论坛中均找不到问题的解决方案,请前往[[http://forums.zotero.org/categories/|Zotero 论坛]]发帖. Zotero的开发人员及社区成员均通过论坛提供技术支持.
-If you are new to the Zotero forums, please read the [[forum guidelines]] and [[reporting bugs|bug reporting procedures]] before posting.
+如果您是Zotero论坛新兵,请在发帖前预先阅读[[forum guidelines|论坛指南]]及[[reporting bugs|问题汇报流程]].
-**Note:** You need to [[/user/register/|create a Zotero account]] and [[/user/login/|log in to the Zotero website]] to post messages in the Zotero Forums.
+**提示:** 您需要 [[/user/register/|创建Zotero帐户]]并[[/user/login/|登录Zotero网站]]才能在Zotero 论坛上发帖.