Differences

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--- word_processor_plugin_troubleshooting [2024/02/28 17:24] – [“Word could not communicate with Zotero. Please ensure that Zotero is open and try again.”] dstillman
+++ word_processor_plugin_troubleshooting [2024/03/19 12:47] (current) – Remove instructions for Word 2011 for Mac as it is no longer supported. adomasven
@@ Line 26: / Line 26: @@
   * [[#zotero_tab_does_not_appear_in_the_word_ribbon|Word for Windows]]
   * [[#zotero_tab_does_not_appear_in_the_word_2016_ribbon|Word 2016+ for Mac]]
-  * [[#toolbar_does_not_appear_in_word_2011_or_is_incompatible|Word 2011 for Mac]]
   * [[#LibreOffice|LibreOffice]]
 ===== Fixing broken documents =====
@@ Line 147: / Line 146: @@
 Update Word to the latest stable version (15.41 or above).
-==== Toolbar does not appear in Word 2011 or is incompatible ====
-First, make sure you've tried the [[#zotero_toolbar_doesn_t_appear|general troubleshooting steps]].
-Next, make sure you are running the last available version of Word 2011, 14.7.7.
-Finally, check whether "Zotero Bibliographic Management" shows up in the View -> Toolbars menu within Word. If it does but it isn't enabled, enable it.
 ==== “Word could not communicate with Zotero. Please ensure that Zotero is open and try again.” ====
@@ Line 174: / Line 164: @@
   - Close Word and go to Tools -> Add-ons -> Extensions in Zotero. Make sure Zotero Word for Mac Integration is listed and enabled. If it is disabled, enable it. If it is missing entirely, see [[#zotero_toolbar_doesn_t_appear|Zotero toolbar doesn't appear]]. After re-enabling/re-installing Zotero Word for Mac Integration, open the Cite -> Word Processors pane of Zotero preferences and click "Reinstall Microsoft Word Add-in" on the "Word Processors" tab. Restart Word and try again.
-If using Word 2011, make sure you are running the last available version, 14.7.7. If the problem persists with 14.7.7, this may indicate a problem with Visual Basic for Applications. If the above steps do not resolve the issue, follow [[#visual_basic_for_applications_error|these steps for resolving Visual Basic for Applications-related issues]].
-==== Visual Basic for Applications error ====
-Some Word 2011 users may see the following message upon attempting to insert a citation or bibliography into any Word document using the Script menu:
-//"Zotero could not perform this action. Please ensure that a document is open. If you have performed a custom installation of Office, you may need to run the installer again, ensuring that "Visual Basic for Applications" is selected."//
-Attempting to use the Zotero toolbar may result in no response, accompanied by an error message reading "Word could not fire event" when closing the document.
-This error indicates that Visual Basic for Applications is malfunctioning, which may happen for several reasons:
-  * Office 2011 may have been installed without Visual Basic for Applications. If you did not select Visual Basic for Applications during installation, or if you're not sure, reinstall Office 2011, making sure to select this option.
-  * A character with an accent or diacritic may be present in the path to Microsoft Word (e.g., in the name of your hard disk).
-  * The OLE Registration Database may be corrupt. Delete the OLE Registration Database, located in Home/Library/Preferences/Microsoft/Office 2011. Word will regenerate this file the next time it is opened. (On macOS Lion and later, the Library directory is hidden by default, but you can open it by holding down the Option key and selecting it from the Go menu.)
 ===== Linux =====