Differences
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word_processor_plugin_troubleshooting [2024/02/18 23:53] – [Zotero tab does not appear in the Word ribbon] dstillman | word_processor_plugin_troubleshooting [2024/02/28 17:24] – [“Word could not communicate with Zotero. Please ensure that Zotero is open and try again.”] dstillman | ||
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If Zotero is open and you're still receiving this error, there are two likely causes: | If Zotero is open and you're still receiving this error, there are two likely causes: | ||
- | - You've upgraded to macOS Sonoma but don't have the latest version of the Zotero plugin in Word. Make sure you're running Zotero 6.0.28 or later or Zotero 7. If you're still getting the error, go to your [[: | + | - You've upgraded to macOS Sonoma but don't have the latest version of the Zotero plugin in Word. Make sure you're running Zotero 6.0.28 or later or Zotero 7. If you're still getting the error, go to your [[: |
- You previously started Zotero from a disk image instead of dragging it to Applications first, or you have two copies of the Zotero app in different locations on your computer (e.g., a " | - You previously started Zotero from a disk image instead of dragging it to Applications first, or you have two copies of the Zotero app in different locations on your computer (e.g., a " | ||