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word_processor_plugin_troubleshooting [2023/12/08 18:36] – [Installation error] dstillman | word_processor_plugin_troubleshooting [2024/02/28 17:24] – [“Word could not communicate with Zotero. Please ensure that Zotero is open and try again.”] dstillman | ||
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- Restart your computer. | - Restart your computer. | ||
- If you're getting a communication error, go to Tools → Add-ons in Zotero and make sure that Zotero Word for Windows Integration is enabled. [Doesn' | - If you're getting a communication error, go to Tools → Add-ons in Zotero and make sure that Zotero Word for Windows Integration is enabled. [Doesn' | ||
- | - Make sure that you're running Zotero as the same user as Word. Specifically, | + | - Make sure that you're running Zotero as the same user as Word. Specifically, |
- Temporarily disable any security software you're running, which could interfere with the connection between Word and Zotero. | - Temporarily disable any security software you're running, which could interfere with the connection between Word and Zotero. | ||
- If you've set up Zotero to use [[kb/ | - If you've set up Zotero to use [[kb/ | ||
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Other things to try: | Other things to try: | ||
- | ** Check if the Zotero plugin is correctly installed ** | + | ** Check if the Zotero plugin is correctly installed |
- | - Open the Templates and Add-ins window by going to File → Options → Add-ins, selecting "Word Add-ins" | + | Go to File → Options → Add-ins and look for Zotero.dotm |
- | - Make sure Zotero.dotm | + | |
- | ** If Zotero.dotm | + | |
+ | * If Zotero.dotm appears under Disabled Application | ||
- | | + | ** Check Trust Center ** |
+ | |||
+ | | ||
- Under " | - Under " | ||
- Restart Word. | - Restart Word. | ||
- | + | - If the Zotero tab is still not present, go back into the Trust Center Settings, open the "Macro Settings" | |
- | If the Zotero tab is still not present | + | |
If the Zotero tab still isn't showing up and this is an institutional computer, you should contact your IT department, as they may be blocking Word templates from running. | If the Zotero tab still isn't showing up and this is an institutional computer, you should contact your IT department, as they may be blocking Word templates from running. | ||
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If Zotero is open and you're still receiving this error, there are two likely causes: | If Zotero is open and you're still receiving this error, there are two likely causes: | ||
- | - You've upgraded to macOS Sonoma but don't have the latest version of the Zotero plugin in Word. Make sure you're running Zotero 6.0.28 or later or Zotero 7. If you're still getting the error, go to your [[: | + | - You've upgraded to macOS Sonoma but don't have the latest version of the Zotero plugin in Word. Make sure you're running Zotero 6.0.28 or later or Zotero 7. If you're still getting the error, go to your [[: |
- You previously started Zotero from a disk image instead of dragging it to Applications first, or you have two copies of the Zotero app in different locations on your computer (e.g., a " | - You previously started Zotero from a disk image instead of dragging it to Applications first, or you have two copies of the Zotero app in different locations on your computer (e.g., a " | ||
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* If no JRE appears in the list, install the current [[https:// | * If no JRE appears in the list, install the current [[https:// | ||
* On macOS, install [[https:// | * On macOS, install [[https:// | ||
- | * Apple Silicon (M1/M2) Mac users should install LO 7.3+, which adds compatibility with the Apple Silicon version of the JDK. LibreOffice versions 7.2 or earlier require Intel (x64) versions of both LibreOffice and the JDK rather than the Apple Silicon (ARM/ | + | * Apple Silicon (M1/M2) Mac users should install LO 7.3+, which adds compatibility with the Apple Silicon version of the JDK. |
Next, restart Zotero, open the Cite pane of the [[preferences|Zotero preferences]], | Next, restart Zotero, open the Cite pane of the [[preferences|Zotero preferences]], |