Differences

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--- word_processor_plugin_troubleshooting [2020/05/27 17:57] – [Mac] dstillman
+++ word_processor_plugin_troubleshooting [2020/08/15 11:38] – [Mac] dstillman
@@ Line 14: / Line 14: @@
   - Close Word or LibreOffice.
   - In the Cite pane of the [[preferences|Zotero preferences]], open the Word Processors tab, click “Install Microsoft Word Add-in” or “Install LibreOffice Add-in”, and then restart your word processor.
-  - If you don't see the installation buttons described in Step 2, go to Tools → Add-ons in Zotero.
+    * If you don't see the installation buttons in the Cite pane, you'll need to repair your Zotero installation:
-    - Make sure "Zotero Word for Mac", "Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button.
+      - Go to Tools → Add-ons in Zotero.
-    - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero.
+      - Make sure "Zotero Word for Mac", "Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button.
-    - If you don't see the integration plugins in Add-ons at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
+      - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero.
-    - If you still don't see the installation buttons in the Cite → Word Processors pane of the Zotero preferences, it may help to open your [[kb:profile_directory|Zotero profile directory]], delete extensions.json, and restart Zotero. If you've installed any third-party plugins, you may need to reinstall them.
+      - If you don't see the integration plugins in Add-ons at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
+      - If you still don't see the installation buttons in the Cite → Word Processors pane of the Zotero preferences, it may help to open your [[kb:profile_directory|Zotero profile directory]], delete extensions.json, and restart Zotero. If you've installed any third-party plugins, you may need to reinstall them.
   - If the Zotero tab or toolbar still doesn't appear in your word processor after clicking the reinstall button in the Zotero preferences and restarting your word processor, follow the [[word_processor_plugin_manual_installation|manual installation instructions]].
@@ Line 214: / Line 215: @@
   * Check that LibreOffice is up to date, as new Java releases sometimes introduce incompatibilities with LibreOffice.
-  * Open the LibreOffice options dialog by choosing Tools → Options (Windows/Linux) or LibreOffice → Preferences… (Mac). In the dialog, click LibreOffice → Java (or Advanced). Ensure that "Use a Java runtime environment" is checked, and that a JRE is selected in the list below. (It may take a few seconds to load.) If no JRE appears in the list, [[http://www.oracle.com/technetwork/java/javase/downloads/index.html|install a Java JRE]]. Make sure that LibreOffice and JRE platforms (32-bit/64-bit) match.
+  * Open the LibreOffice options dialog by choosing Tools → Options (Windows/Linux) or LibreOffice → Preferences… (Mac). In the dialog, click LibreOffice → Java (or Advanced). Ensure that "Use a Java runtime environment" is checked, and that a JRE is selected in the list below. (It may take a few seconds to load.) If no JRE appears in the list, [[https://www.java.com/inc/BrowserRedirect1.jsp?locale=en|install a Java JRE]]. Make sure that LibreOffice and JRE platforms (32-bit/64-bit) match.
 Next, restart Zotero, open the Cite pane of the [[preferences|Zotero preferences]], and click the **Install LibreOffice Add-in** button on the "Word Processors" tab.
@@ Line 285: / Line 286: @@
 This is usually caused by an outdated version of LibreOffice that does not properly locate the system Java installation. It can be resolved by installing [[http://www.libreoffice.org/download/|LibreOffice 5.2 or later]].
-==== LibreOffice on macOS 10.11+: No response from plugin ====
-Problem: LibreOffice does not currently recognize the Java Runtime Environment (JRE), and Zotero's plugin therefore doesn't work.
-Solution: Uninstall the JRE and install the Java Development Kit (JDK) instead.
-  - Uninstall the JRE
-  - Download and install the latest[[https://www.oracle.com/technetwork/java/javase/downloads/index.html|Java Development Kit (Oracle JDK)]]
-  - In LibreOffice:
-    - In Preferences -> Advanced ensure Oracle Corporation JRE is selected in the box
-    - Go to Tools -> Extension Manager, scroll down to “Zotero LibreOffice Integration", and click on it. You should see an “Enable" button appear.
-    - After enabling, the Zotero buttons in the LibreOffice toolbar should be responsive.
-Tested successfully with LibreOffice 6.0.0.3 / JDK 1.12.0.1 / LO Integration Plugin 5.0.15 / Zotero 5.0.69 / macOS 10.14.5.
 ===== Linux =====