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word_processor_plugin_troubleshooting [2020/04/05 08:23] – [Zotero toolbar doesn't appear] grolimur | word_processor_plugin_troubleshooting [2020/04/14 15:34] – [Zotero toolbar doesn't appear] dstillman |
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===== Zotero toolbar doesn't appear ===== | ===== Zotero toolbar doesn't appear ===== |
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If the Zotero tab or toolbar (or [[kb:no_toolbar_in_word_2008_plugin|Zotero scripts menu]] for Word 2008/2011 for Mac) does not appear, follow these steps: | In most cases, the Zotero plugin should appear automatically in Word installing Zotero and restarting Word. If you don't see a Zotero tab or toolbar (or [[kb:no_toolbar_in_word_2008_plugin|Zotero scripts menu]] for Word 2008/2011 for Mac), follow these steps: |
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- Close Word or LibreOffice. | - Close Word or LibreOffice. |
- In Zotero, go to Tools → Add-ons. | - In the Cite pane of the [[preferences|Zotero preferences]], open the Word Processors tab, click “Install Microsoft Word Add-in” or “Install LibreOffice Add-in”, and then restart your word processor. |
| - If you don't see the installation buttons in the Cite → Word Processors tab in Zotero, go to Tools → Add-ons. |
- Make sure "Zotero Word for Mac", "Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. | - Make sure "Zotero Word for Mac", "Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. |
- If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. | - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. |
- If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) | - If you don't see the required integration plugin in Add-ons at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) |
- In the Cite pane of the [[preferences|Zotero preferences]], open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor. | - [macOS only] If you still don't see the plugins in Tools → Add-ons and you're on a Mac, it may help to open your [[kb:profile_directory|Zotero profile directory]], delete extensions.json, and restart Zotero. You may need to reinstall other extensions you've installed. |
- If the Zotero tab or toolbar still doesn't appear in your word processor, perform the [[word_processor_plugin_manual_installation|manual installation instructions]]. | - If the Zotero tab or toolbar still doesn't appear in your word processor, perform the [[word_processor_plugin_manual_installation|manual installation instructions]]. |
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