| Both sides previous revisionPrevious revision | Next revisionBoth sides next revision |
| word_processor_plugin_troubleshooting [2020/02/25 12:15] – [Mac] dstillman | word_processor_plugin_troubleshooting [2020/02/25 12:18] – [Mac] dstillman |
|---|
| ==== Scripts do not appear in Word 2008/2011 or are incompatible ==== | ==== Scripts do not appear in Word 2008/2011 or are incompatible ==== |
| |
| After installing the [[word_processor_plugin_installation|latest Word plugin for Zotero]] on a system with a non-English version of Office 2008/2011 for Mac installed, the [[kb:no_toolbar_in_word_2008_plugin|plugin scripts]] may not appear in Word. Alternatively, after upgrading the plugin, you may receive a message saying that the plugin is incompatible with the installed version of Zotero. | On a system with a non-English version of Office 2008/2011 for Mac, the [[kb:no_toolbar_in_word_2008_plugin|plugin scripts]] may not appear in Word automatically. Alternatively, after upgrading the plugin, you may receive a message saying that the plugin is incompatible with the installed version of Zotero. |
| |
| These problems indicate that the new scripts were not installed into the correct location. By default, Zotero installs the scripts into ~/Library/Application Support/Microsoft/Office/Word Script Menu Items or ~/Documents/Microsoft User Data/Office/Word Script Menu Items if either of these folders exist, or asks where to install them if it does not. Since non-English versions of Office prior to Office 2011 SP2 do not use the Microsoft User Data folder, but rather a folder with an equivalent name in the Office language, this can be problematic for non-English Office users. There are three potential solutions: | These problems indicate that the new scripts were not installed into the correct location. By default, Zotero installs the scripts into ~/Library/Application Support/Microsoft/Office/Word Script Menu Items or ~/Documents/Microsoft User Data/Office/Word Script Menu Items if either of these folders exist, or asks where to install them if it does not. Since non-English versions of Office prior to Office 2011 SP2 do not use the Microsoft User Data folder, but rather a folder with an equivalent name in the Office language, this can be problematic for non-English Office users. There are three potential solutions: |
| |
| - If you have Office 2011, install the [[http://www.microsoft.com/mac/downloads|latest available updates]]. You can then reinstall the Word scripts from Zotero. In Zotero, go to the Cite -> Word Processors pane of Zotero preferences, click the "Reinstall Microsoft Word Add-in" button, and then restart Word. If you don't see the option to reinstall the Word Add-in, open Tools -> Add-ins and ensure that Zotero Word for Mac Integration is present and enabled. If it is missing, see [[#zotero_toolbar_doesn_t_appear|Zotero toolbar doesn't appear]]. | - If you have Office 2011, install the [[http://www.microsoft.com/mac/downloads|latest available updates]]. You can then reinstall the Word scripts from Zotero. In Zotero, go to the Cite -> Word Processors pane of Zotero preferences, click the "Reinstall Microsoft Word Add-in" button, and then restart Word. If you don't see the option to reinstall the Word Add-in, open Tools -> Add-ons and ensure that Zotero Word for Mac Integration is present and enabled. If it is missing, see [[#zotero_toolbar_doesn_t_appear|Zotero toolbar doesn't appear]]. |
| - If you have only non-English versions of Office installed, you can delete the Microsoft User Data folder if it contains nothing other than the Zotero scripts. You can then re-install the Zotero scripts by going to Tools -> Add-ons -> Extensions, clicking the "Preferences" button next to Zotero Word for Mac Integration, and clicking the "Reinstall Microsot Word Add-in" button. | - If you have only non-English versions of Office installed, you can delete the Microsoft User Data folder if it contains nothing other than the Zotero scripts. You can then re-install the Zotero scripts by going to the Cite → Word Processors pane of the Zotero preferences and clicking the "Reinstall Microsoft Word Add-in" button. |
| - If you have both English and non-English versions of Office installed, you should copy the Zotero folder from ~/Documents/Microsoft User Data/Word Script Menu Items to the equivalent folder for your non-English version of Office. You can find the correct directory by selecting "About This Menu..." (or non-English equivalent) from the script menu and clicking "Open Folder". | - If you have both English and non-English versions of Office installed, you should copy the Zotero folder from ~/Documents/Microsoft User Data/Word Script Menu Items to the equivalent folder for your non-English version of Office. You can find the correct directory by selecting "About This Menu..." (or non-English equivalent) from the script menu and clicking "Open Folder". |
| |
Upgrade Storage