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| word_processor_plugin_troubleshooting [2020/02/25 12:11] – [Windows] dstillman | word_processor_plugin_troubleshooting [2020/02/25 12:15] – [Mac] dstillman |
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| ==== Tab does not appear in Word 2016/2019 ==== | ==== Tab does not appear in Word 2016/2019 ==== |
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| First, check your [[https://support.office.com/en-us/article/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19|specific Word version number]] and follow the appropriate steps below: | First, make sure you've tried the [[#zotero_toolbar_doesn_t_appear|general troubleshooting steps]]. |
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| === Version < 15.41 === | If you're still having trouble, check your [[https://support.office.com/en-us/article/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19|specific Word version number]] and follow the appropriate steps below: |
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| Begin by updating Word to the latest stable version (15.41 or above). If the tab still doesn't appear, follow the steps for Word version 15.41 and higher below. | |
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| === Version 15.41 and higher === | === Version 15.41 and higher === |
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| First, upgrade to the latest stable version of Word (you can download the installer for the latest version of Word from [[https://support.office.com/en-us/article/update-history-for-office-2016-for-mac-700cab62-0d67-4f23-947b-3686cb1a8eb7|here]]). | Make sure you're running the latest stable version of Word. |
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| If the tab still does not appear, check whether the plugin was installed in Word correctly: | If the tab still does not appear, check whether the plugin was installed in Word correctly: |
| - Make sure that "Zotero.dotm" is present under Global Templates and Add-ins" and is checked. | - Make sure that "Zotero.dotm" is present under Global Templates and Add-ins" and is checked. |
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| If the "Zotero.dotm" entry isn't present in the dialog, try reinstalling the Word plugin from Zotero. In Zotero, go to the Cite -> Word Processors pane of the Zotero preferences, click the "Reinstall Word Components" button, and then restart Word. | === Version < 15.41 === |
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| | Update Word to the latest stable version (15.41 or above). If the tab still doesn't appear, follow the steps above for Word version 15.41 and higher. |
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| If the entry is still not present, follow the [[/support/windows_word_plugin_manual_installation_instructions#word_for_mac_2016|manual installation instructions]]. | |
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| ==== Toolbar does not appear in Word 2011 or is incompatible ==== | ==== Toolbar does not appear in Word 2011 or is incompatible ==== |
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| First, check whether "Zotero Bibliographic Management" shows up in the View -> Toolbars menu within Word. If it does but it isn't enabled, enable it. | First, make sure you've tried the [[#zotero_toolbar_doesn_t_appear|general troubleshooting steps]]. |
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| If the Zotero option doesn't show up in that menu, try reinstalling the Word plugin from Zotero. In Zotero, go to the Cite -> Word Processors pane of the Zotero preferences, click the "Reinstall Microsoft Word Add-in" button, and then restart Word. If you get an error, report it in the Zotero Forums with a [[:reporting_problems#provide_a_report_id|Report ID]]. | |
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| **If you have a non-English version of Office**, you may need to move the Zotero.dot file into the "Word" directory within the equivalent of "Startup" in your language and restart Word. The correct path should be listed in Tools -> Templates and Add-ins in Word. | |
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| **If you're using a non-admin macOS user account**, you will need to install the Word plugin from an administrative account or grant write access for the startup directory to the non-admin account to allow it to install Zotero.dot. | Then check whether "Zotero Bibliographic Management" shows up in the View -> Toolbars menu within Word. If it does but it isn't enabled, enable it. |
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| ==== Scripts do not appear in Word 2008/2011 or are incompatible ==== | ==== Scripts do not appear in Word 2008/2011 or are incompatible ==== |
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