Differences

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--- word_processor_plugin_troubleshooting [2020/02/25 11:26] – [Zotero toolbar doesn't appear] dstillman
+++ word_processor_plugin_troubleshooting [2020/02/25 12:11] – [Windows] dstillman
@@ Line 62: / Line 62: @@
 ==== Zotero tab does not appear in the Word Ribbon ====
-If you are using Microsoft Office Starter Edition, Zotero Word integration is not supported.
+First, make sure you've tried the [[#zotero_toolbar_doesn_t_appear|general troubleshooting steps]].
-** Check if Zotero plugin is correctly installed **
+If you're using Microsoft Office Starter Edition, note that Zotero Word integration is not supported.
+Other things to try:
+** Check if the Zotero plugin is correctly installed **
   - Open Word Options
@@ Line 80: / Line 84: @@
 If the Zotero tab is still not present after these steps, go back into the Trust Centre Settings and pick "Disable all macros with notification" under "Macro Settings". Restart Word and see if you get a notification asking for macro permissions.
-** If Zotero.dotm is not present under Developer → Word Add-ins **
-  - In Zotero, go to Tools → Add-ons and make sure that Zotero Word for Windows Integration is enabled. If it is disabled, enable it and restart Word.
-    - If Zotero Word for Windows Integration is missing entirely from the Add-ons window, see [[#zotero_toolbar_doesn_t_appear|Zotero toolbar doesn't appear]].
-  - In Zotero, go to Edit → Preferences → Cite → Word Processors and click "Install Word for Windows Add-in". Restart Word.
-If the Zotero tab is still not present in Word, check whether it is available under Developer → Word Add-ins and, if so, follow the section above. If it still does not show up in Developer → Word Add-ins, you should attempt a [[/support/word_processor_plugin_manual_installation|manual installation]]
 ==== Word 2010: "Could not find a running Word instance" ====