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word_processor_plugin_troubleshooting [2020/01/25 19:13] – [All Platforms] dstillman | word_processor_plugin_troubleshooting [2020/02/25 12:11] – [Windows] dstillman | ||
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- Close Word or LibreOffice. | - Close Word or LibreOffice. | ||
- | - In Zotero, go to Tools → Add-ons | + | - In Zotero, go to Tools → Add-ons. |
- Make sure " | - Make sure " | ||
- If the " | - If the " | ||
- If you don't see the required integration plugin in the Extensions pane at all, then you should [[/ | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/ | ||
- In the Cite pane of the [[preferences|Zotero preferences]], | - In the Cite pane of the [[preferences|Zotero preferences]], | ||
+ | - If the Zotero tab or toolbar still doesn' | ||
- | If you are still experiencing issues, follow these software | + | If you still don't see the plugin after performing a manual installation, follow these OS-specific troubleshooting steps: |
* [[# | * [[# | ||
Line 61: | Line 62: | ||
==== Zotero tab does not appear in the Word Ribbon ==== | ==== Zotero tab does not appear in the Word Ribbon ==== | ||
- | If you are using Microsoft Office Starter Edition, Zotero Word integration is not supported. | + | First, make sure you've tried the [[# |
- | ** Check if Zotero plugin is correctly installed ** | + | If you're using Microsoft Office Starter Edition, note that Zotero Word integration is not supported. |
+ | |||
+ | Other things to try: | ||
+ | |||
+ | ** Check if the Zotero plugin is correctly installed ** | ||
- Open Word Options | - Open Word Options | ||
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If the Zotero tab is still not present after these steps, go back into the Trust Centre Settings and pick " | If the Zotero tab is still not present after these steps, go back into the Trust Centre Settings and pick " | ||
- | |||
- | ** If Zotero.dotm is not present under Developer → Word Add-ins ** | ||
- | |||
- | - In Zotero, go to Tools → Add-ons and make sure that Zotero Word for Windows Integration is enabled. If it is disabled, enable it and restart Word. | ||
- | - If Zotero Word for Windows Integration is missing entirely from the Add-ons window, see [[# | ||
- | - In Zotero, go to Edit → Preferences → Cite → Word Processors and click " | ||
- | |||
- | If the Zotero tab is still not present in Word, check whether it is available under Developer → Word Add-ins and, if so, follow the section above. If it still does not show up in Developer → Word Add-ins, you should attempt a [[/ | ||
==== Word 2010: "Could not find a running Word instance" | ==== Word 2010: "Could not find a running Word instance" |