| Both sides previous revisionPrevious revision | Next revisionBoth sides next revision |
| word_processor_plugin_troubleshooting [2020/01/25 19:13] – [All Platforms] dstillman | word_processor_plugin_troubleshooting [2020/02/25 11:26] – [Zotero toolbar doesn't appear] dstillman |
|---|
| |
| - Close Word or LibreOffice. | - Close Word or LibreOffice. |
| - In Zotero, go to Tools → Add-ons → Extensions. | - In Zotero, go to Tools → Add-ons. |
| - Make sure "Zotero Word for Mac", Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. | - Make sure "Zotero Word for Mac", Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. |
| - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. | - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. |
| - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) |
| - In the Cite pane of the [[preferences|Zotero preferences]], open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor. | - In the Cite pane of the [[preferences|Zotero preferences]], open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor. |
| | - If the Zotero tab or toolbar still doesn't appear in your word processor, perform the [[word_processor_plugin_manual_installation|manual installation instructions]]. |
| |
| If you are still experiencing issues, follow these software specific troubleshooting steps: | If you still don't see the plugin after performing a manual installation, follow these OS-specific troubleshooting steps: |
| |
| * [[#zotero_tab_does_not_appear_in_the_word_ribbon|Word for Windows]] | * [[#zotero_tab_does_not_appear_in_the_word_ribbon|Word for Windows]] |
Upgrade Storage