Differences

This shows you the differences between two versions of the page.

--- word_processor_plugin_troubleshooting [2020/01/25 19:04] – [Zotero toolbar doesn't appear] dstillman
+++ word_processor_plugin_troubleshooting [2020/02/25 12:11] – [Windows] dstillman
@@ Line 13: / Line 13: @@
   - Close Word or LibreOffice.
-  - In Zotero, go to Tools → Add-ons → Extensions.
+  - In Zotero, go to Tools → Add-ons.
     - Make sure "Zotero Word for Mac", Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button.
     - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero.
     - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
   - In the Cite pane of the [[preferences|Zotero preferences]], open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor.
+  - If the Zotero tab or toolbar still doesn't appear in your word processor, perform the [[word_processor_plugin_manual_installation|manual installation instructions]].
-If you are still experiencing issues, follow these software specific troubleshooting steps:
+If you still don't see the plugin after performing a manual installation, follow these OS-specific troubleshooting steps:
   * [[#zotero_tab_does_not_appear_in_the_word_ribbon|Word for Windows]]
@@ Line 61: / Line 62: @@
 ==== Zotero tab does not appear in the Word Ribbon ====
-If you are using Microsoft Office Starter Edition, Zotero Word integration is not supported.
+First, make sure you've tried the [[#zotero_toolbar_doesn_t_appear|general troubleshooting steps]].
-** Check if Zotero plugin is correctly installed **
+If you're using Microsoft Office Starter Edition, note that Zotero Word integration is not supported.
+Other things to try:
+** Check if the Zotero plugin is correctly installed **
   - Open Word Options
@@ Line 79: / Line 84: @@
 If the Zotero tab is still not present after these steps, go back into the Trust Centre Settings and pick "Disable all macros with notification" under "Macro Settings". Restart Word and see if you get a notification asking for macro permissions.
-** If Zotero.dotm is not present under Developer → Word Add-ins **
-  - In Zotero, go to Tools → Add-ons and make sure that Zotero Word for Windows Integration is enabled. If it is disabled, enable it and restart Word.
-    - If Zotero Word for Windows Integration is missing entirely from the Add-ons window, see [[#zotero_toolbar_doesn_t_appear|Zotero toolbar doesn't appear]].
-  - In Zotero, go to Edit → Preferences → Cite → Word Processors and click "Install Word for Windows Add-in". Restart Word.
-If the Zotero tab is still not present in Word, check whether it is available under Developer → Word Add-ins and, if so, follow the section above. If it still does not show up in Developer → Word Add-ins, you should attempt a [[/support/word_processor_plugin_manual_installation|manual installation]]
 ==== Word 2010: "Could not find a running Word instance" ====
@@ Line 221: / Line 218: @@
   * Open the LibreOffice options dialog by choosing Tools → Options (Windows/Linux) or LibreOffice → Preferences… (Mac). In the dialog, click LibreOffice → Java (or Advanced). Ensure that "Use a Java runtime environment" is checked, and that a JRE is selected in the list below. (It may take a few seconds to load.) If no JRE appears in the list, [[http://www.oracle.com/technetwork/java/javase/downloads/index.html|install a Java JRE]]. Make sure that LibreOffice and JRE platforms (32-bit/64-bit) match.
-Next, restart the installation process, by restarting Zotero. In Zotero select Tools -> Add-ons. The page should display the **Zotero LibreOffice Integration** extension. Click the preferences button for this extension which will display the Cite pane of Zotero preferences. Click the **Install LibreOffice Add-in** button on the "Word Processors" tab.
+Next, restart Zotero, open the Cite pane of the [[preferences|Zotero preferences]], and click the **Install LibreOffice Add-in** button on the "Word Processors" tab.
 When you are asked to locate your LibreOffice installations, ensure that your LibreOffice installation is listed. (You can add new LibreOffice installations by clicking the "Add Directory…" button below.)