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word_processor_plugin_troubleshooting [2020/01/25 19:04] – [Zotero toolbar doesn't appear] dstillman | word_processor_plugin_troubleshooting [2020/02/25 11:26] – [Zotero toolbar doesn't appear] dstillman |
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- Close Word or LibreOffice. | - Close Word or LibreOffice. |
- In Zotero, go to Tools → Add-ons → Extensions. | - In Zotero, go to Tools → Add-ons. |
- Make sure "Zotero Word for Mac", Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. | - Make sure "Zotero Word for Mac", Zotero for Windows Integration", and/or "Zotero LibreOffice Integration" are enabled. If any are not, click the "Enable" button. |
- If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. | - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. |
- If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) |
- In the Cite pane of the [[preferences|Zotero preferences]], open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor. | - In the Cite pane of the [[preferences|Zotero preferences]], open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor. |
| - If the Zotero tab or toolbar still doesn't appear in your word processor, perform the [[word_processor_plugin_manual_installation|manual installation instructions]]. |
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If you are still experiencing issues, follow these software specific troubleshooting steps: | If you still don't see the plugin after performing a manual installation, follow these OS-specific troubleshooting steps: |
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* [[#zotero_tab_does_not_appear_in_the_word_ribbon|Word for Windows]] | * [[#zotero_tab_does_not_appear_in_the_word_ribbon|Word for Windows]] |
* Open the LibreOffice options dialog by choosing Tools → Options (Windows/Linux) or LibreOffice → Preferences… (Mac). In the dialog, click LibreOffice → Java (or Advanced). Ensure that "Use a Java runtime environment" is checked, and that a JRE is selected in the list below. (It may take a few seconds to load.) If no JRE appears in the list, [[http://www.oracle.com/technetwork/java/javase/downloads/index.html|install a Java JRE]]. Make sure that LibreOffice and JRE platforms (32-bit/64-bit) match. | * Open the LibreOffice options dialog by choosing Tools → Options (Windows/Linux) or LibreOffice → Preferences… (Mac). In the dialog, click LibreOffice → Java (or Advanced). Ensure that "Use a Java runtime environment" is checked, and that a JRE is selected in the list below. (It may take a few seconds to load.) If no JRE appears in the list, [[http://www.oracle.com/technetwork/java/javase/downloads/index.html|install a Java JRE]]. Make sure that LibreOffice and JRE platforms (32-bit/64-bit) match. |
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Next, restart the installation process, by restarting Zotero. In Zotero select Tools -> Add-ons. The page should display the **Zotero LibreOffice Integration** extension. Click the preferences button for this extension which will display the Cite pane of Zotero preferences. Click the **Install LibreOffice Add-in** button on the "Word Processors" tab. | Next, restart Zotero, open the Cite pane of the [[preferences|Zotero preferences]], and click the **Install LibreOffice Add-in** button on the "Word Processors" tab. |
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When you are asked to locate your LibreOffice installations, ensure that your LibreOffice installation is listed. (You can add new LibreOffice installations by clicking the "Add Directory…" button below.) | When you are asked to locate your LibreOffice installations, ensure that your LibreOffice installation is listed. (You can add new LibreOffice installations by clicking the "Add Directory…" button below.) |