Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
word_processor_plugin_troubleshooting [2019/12/13 14:56] – [All Platforms] dstillman | word_processor_plugin_troubleshooting [2020/01/25 19:13] – [All Platforms] dstillman | ||
---|---|---|---|
Line 17: | Line 17: | ||
- If the " | - If the " | ||
- If you don't see the required integration plugin in the Extensions pane at all, then you should [[/ | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/ | ||
- | - In the [[/ | + | - In the Cite pane of the [[preferences|Zotero preferences]], open the "Word Processors" |
If you are still experiencing issues, follow these software specific troubleshooting steps: | If you are still experiencing issues, follow these software specific troubleshooting steps: | ||
Line 38: | Line 38: | ||
===== Citations converted to plain text ===== | ===== Citations converted to plain text ===== | ||
- | See [[kb/citations_converted_to_plain_text|Citations | + | See [[kb/existing_citations_not_detected|Existing |
====== Word ====== | ====== Word ====== | ||
Line 54: | Line 54: | ||
or the plugin appears and buttons are clickable, but no insert citation window appears, try the following steps: | or the plugin appears and buttons are clickable, but no insert citation window appears, try the following steps: | ||
- | - Ensure | + | - In Zotero, go to Tools -> Add-ons and make sure that Zotero Word for Windows Integration is enabled. |
- Make sure that you're running Zotero as the same user as Word. The plugin may fail, for example, if Zotero is run as administrator and Word as a regular user. For security and stability reasons you should typically not run any software as administrator. | - Make sure that you're running Zotero as the same user as Word. The plugin may fail, for example, if Zotero is run as administrator and Word as a regular user. For security and stability reasons you should typically not run any software as administrator. | ||
- Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero. | - Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero. | ||
Line 67: | Line 67: | ||
- Open Word Options | - Open Word Options | ||
- Choose " | - Choose " | ||
- | - On the right pane tick the " | + | - On the right pane tick the " |
- Close the options and in the new Developer tab in the ribbon click "Word Add-ins" | - Close the options and in the new Developer tab in the ribbon click "Word Add-ins" | ||
- Make sure Zotero.dotm is present and ticked | - Make sure Zotero.dotm is present and ticked | ||
Line 221: | Line 221: | ||
* Open the LibreOffice options dialog by choosing Tools → Options (Windows/ | * Open the LibreOffice options dialog by choosing Tools → Options (Windows/ | ||
- | Next, restart | + | Next, restart |
When you are asked to locate your LibreOffice installations, | When you are asked to locate your LibreOffice installations, |