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| Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
| word_processor_plugin_troubleshooting [2019/12/13 14:56] – [All Platforms] dstillman | word_processor_plugin_troubleshooting [2020/01/24 20:34] – dstillman | ||
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| ===== Citations converted to plain text ===== | ===== Citations converted to plain text ===== | ||
| - | See [[kb/citations_converted_to_plain_text|Citations | + | See [[kb/existing_citations_not_detected|Existing |
| ====== Word ====== | ====== Word ====== | ||
| Line 54: | Line 54: | ||
| or the plugin appears and buttons are clickable, but no insert citation window appears, try the following steps: | or the plugin appears and buttons are clickable, but no insert citation window appears, try the following steps: | ||
| - | - Ensure | + | - In Zotero, go to Tools -> Add-ons and make sure that Zotero Word for Windows Integration is enabled. |
| - Make sure that you're running Zotero as the same user as Word. The plugin may fail, for example, if Zotero is run as administrator and Word as a regular user. For security and stability reasons you should typically not run any software as administrator. | - Make sure that you're running Zotero as the same user as Word. The plugin may fail, for example, if Zotero is run as administrator and Word as a regular user. For security and stability reasons you should typically not run any software as administrator. | ||
| - Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero. | - Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero. | ||
| Line 67: | Line 67: | ||
| - Open Word Options | - Open Word Options | ||
| - Choose " | - Choose " | ||
| - | - On the right pane tick the " | + | - On the right pane tick the " |
| - Close the options and in the new Developer tab in the ribbon click "Word Add-ins" | - Close the options and in the new Developer tab in the ribbon click "Word Add-ins" | ||
| - Make sure Zotero.dotm is present and ticked | - Make sure Zotero.dotm is present and ticked | ||