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--- word_processor_plugin_troubleshooting [2019/12/10 06:40] – [Windows] dstillman
+++ word_processor_plugin_troubleshooting [2019/12/13 14:56] – [All Platforms] dstillman
@@ Line 219: / Line 219: @@
   * Check that LibreOffice is up to date, as new Java releases sometimes introduce incompatibilities with LibreOffice.
-  * Open the LibreOffice options dialog by choosing Tools → Options (Windows/Linux) or LibreOffice → Preferences… (Mac). In the dialog, click LibreOffice → Java (or Advanced). Ensure that "Use a Java runtime environment" is checked, and that a JRE is selected in the list below. (It may take a few seconds to load.) If no JRE appears in the list, [[http://www.oracle.com/technetwork/java/javase/downloads/index.html|install Java JRE]].
+  * Open the LibreOffice options dialog by choosing Tools → Options (Windows/Linux) or LibreOffice → Preferences… (Mac). In the dialog, click LibreOffice → Java (or Advanced). Ensure that "Use a Java runtime environment" is checked, and that a JRE is selected in the list below. (It may take a few seconds to load.) If no JRE appears in the list, install the [[http://www.oracle.com/technetwork/java/javase/downloads/index.html|Java JRE]]. Make sure that LibreOffice and JRE platforms (32-bit/64-bit) match.
 Next, restart the installation process, by restarting Zotero. In Zotero select Tools -> Add-ons. The page should display the **Zotero LibreOffice Integration** extension. Click the preferences button for this extension which will display the Cite pane of Zotero preferences. Click the **Install LibreOffice Add-in** button on the "Word Processors" tab.