Differences

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--- word_processor_plugin_troubleshooting [2019/11/26 15:13] – [Zotero toolbar doesn't appear] dstillman
+++ word_processor_plugin_troubleshooting [2019/12/13 07:51] – [All Platforms] adomasven
@@ Line 71: / Line 71: @@
   - Make sure Zotero.dotm is present and ticked
-** If Zotero.dotm is present and ticked under Word Add-ins **
+** If Zotero.dotm is present and ticked under Developer → Word Add-ins **
   - Open Word Options
@@ Line 80: / Line 80: @@
 If the Zotero tab is still not present after these steps, go back into the Trust Centre Settings and pick "Disable all macros with notification" under "Macro Settings". Restart Word and see if you get a notification asking for macro permissions.
-** If Zotero.dotm is not present under Word Add-ins **
+** If Zotero.dotm is not present under Developer → Word Add-ins **
   - In Zotero, go to Tools → Add-ons and make sure that Zotero Word for Windows Integration is enabled. If it is disabled, enable it and restart Word.
@@ Line 86: / Line 86: @@
   - In Zotero, go to Edit → Preferences → Cite → Word Processors and click "Install Word for Windows Add-in". Restart Word.
-If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_manual_installation|manual installation]]
+If the Zotero tab is still not present in Word, check whether it is available under Developer → Word Add-ins and, if so, follow the section above. If it still does not show up in Developer → Word Add-ins, you should attempt a [[/support/word_processor_plugin_manual_installation|manual installation]]
 ==== Word 2010: "Could not find a running Word instance" ====
@@ Line 219: / Line 219: @@
   * Check that LibreOffice is up to date, as new Java releases sometimes introduce incompatibilities with LibreOffice.
-  * Open the LibreOffice options dialog by choosing Tools → Options (Windows/Linux) or LibreOffice → Preferences… (Mac). In the dialog, click LibreOffice → Java (or Advanced). Ensure that "Use a Java runtime environment" is checked, and that a JRE is selected in the list below. (It may take a few seconds to load.) If no JRE appears in the list, [[http://www.oracle.com/technetwork/java/javase/downloads/index.html|install Java JRE]].
+  * Open the LibreOffice options dialog by choosing Tools → Options (Windows/Linux) or LibreOffice → Preferences… (Mac). In the dialog, click LibreOffice → Java (or Advanced). Ensure that "Use a Java runtime environment" is checked, and that a JRE is selected in the list below. (It may take a few seconds to load.) If no JRE appears in the list, [[http://www.oracle.com/technetwork/java/javase/downloads/index.html|install Java JRE]]. Make sure that LibreOffice and JRE platforms (32-bit/64-bit) match.
 Next, restart the installation process, by restarting Zotero. In Zotero select Tools -> Add-ons. The page should display the **Zotero LibreOffice Integration** extension. Click the preferences button for this extension which will display the Cite pane of Zotero preferences. Click the **Install LibreOffice Add-in** button on the "Word Processors" tab.