Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
word_processor_plugin_troubleshooting [2019/11/26 05:44] – [Debugging broken documents] dstillman | word_processor_plugin_troubleshooting [2019/12/13 14:56] – [All Platforms] dstillman | ||
---|---|---|---|
Line 17: | Line 17: | ||
- If the " | - If the " | ||
- If you don't see the required integration plugin in the Extensions pane at all, then you should [[/ | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/ | ||
- | - In the [[/ | + | - In the [[/ |
If you are still experiencing issues, follow these software specific troubleshooting steps: | If you are still experiencing issues, follow these software specific troubleshooting steps: | ||
Line 71: | Line 71: | ||
- Make sure Zotero.dotm is present and ticked | - Make sure Zotero.dotm is present and ticked | ||
- | ** If Zotero.dotm is present and ticked under Word Add-ins ** | + | ** If Zotero.dotm is present and ticked under Developer → Word Add-ins ** |
- Open Word Options | - Open Word Options | ||
Line 80: | Line 80: | ||
If the Zotero tab is still not present after these steps, go back into the Trust Centre Settings and pick " | If the Zotero tab is still not present after these steps, go back into the Trust Centre Settings and pick " | ||
- | ** If Zotero.dotm is not present under Word Add-ins ** | + | ** If Zotero.dotm is not present under Developer → Word Add-ins ** |
- In Zotero, go to Tools → Add-ons and make sure that Zotero Word for Windows Integration is enabled. If it is disabled, enable it and restart Word. | - In Zotero, go to Tools → Add-ons and make sure that Zotero Word for Windows Integration is enabled. If it is disabled, enable it and restart Word. | ||
Line 86: | Line 86: | ||
- In Zotero, go to Edit → Preferences → Cite → Word Processors and click " | - In Zotero, go to Edit → Preferences → Cite → Word Processors and click " | ||
- | If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/ | + | If the Zotero tab is still not present in Word, check whether it is available under Developer → Word Add-ins and, if so, follow the section above. If it still does not show up in Developer → Word Add-ins, you should attempt a [[/ |
==== Word 2010: "Could not find a running Word instance" | ==== Word 2010: "Could not find a running Word instance" | ||
Line 219: | Line 219: | ||
* Check that LibreOffice is up to date, as new Java releases sometimes introduce incompatibilities with LibreOffice. | * Check that LibreOffice is up to date, as new Java releases sometimes introduce incompatibilities with LibreOffice. | ||
- | * Open the LibreOffice options dialog by choosing Tools → Options (Windows/ | + | * Open the LibreOffice options dialog by choosing Tools → Options (Windows/ |
Next, restart the installation process, by restarting Zotero. In Zotero select Tools -> Add-ons. The page should display the **Zotero LibreOffice Integration** extension. Click the preferences button for this extension which will display the Cite pane of Zotero preferences. Click the **Install LibreOffice Add-in** button on the "Word Processors" | Next, restart the installation process, by restarting Zotero. In Zotero select Tools -> Add-ons. The page should display the **Zotero LibreOffice Integration** extension. Click the preferences button for this extension which will display the Cite pane of Zotero preferences. Click the **Install LibreOffice Add-in** button on the "Word Processors" |