Differences

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--- word_processor_plugin_troubleshooting [2019/11/26 05:44] – [Debugging broken documents] dstillman
+++ word_processor_plugin_troubleshooting [2019/12/10 06:36] – [Windows] dstillman
@@ Line 17: / Line 17: @@
     - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero.
     - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
-  - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor.
+  - In the [[/preferences/cite|Cite pane]] of the Zotero preferences, open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor.
 If you are still experiencing issues, follow these software specific troubleshooting steps:
@@ Line 71: / Line 71: @@
   - Make sure Zotero.dotm is present and ticked
-** If Zotero.dotm is present and ticked under Word Add-ins **
+** If Zotero.dotm is present and ticked under Developer → Word Add-ins **
   - Open Word Options
@@ Line 80: / Line 80: @@
 If the Zotero tab is still not present after these steps, go back into the Trust Centre Settings and pick "Disable all macros with notification" under "Macro Settings". Restart Word and see if you get a notification asking for macro permissions.
-** If Zotero.dotm is not present under Word Add-ins **
+** If Zotero.dotm is not present under Developer → Word Add-ins **
   - In Zotero, go to Tools → Add-ons and make sure that Zotero Word for Windows Integration is enabled. If it is disabled, enable it and restart Word.