Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision |
word_processor_plugin_troubleshooting [2019/11/26 05:33] – dstillman | word_processor_plugin_troubleshooting [2019/11/26 15:13] – [Zotero toolbar doesn't appear] dstillman |
---|
- If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. | - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. |
- If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) |
- In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor. | - In the [[/preferences/cite|Cite pane]] of the Zotero preferences, open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor. |
| |
If you are still experiencing issues, follow these software specific troubleshooting steps: | If you are still experiencing issues, follow these software specific troubleshooting steps: |
| |
* [[#windows|Word for Windows]] | * [[#zotero_tab_does_not_appear_in_the_word_ribbon|Word for Windows]] |
* [[#tab_does_not_appear_in_word_20162019|Word 2016/2019 for Mac]] | * [[#tab_does_not_appear_in_word_20162019|Word 2016/2019 for Mac]] |
* [[#toolbar_does_not_appear_in_word_2011_or_is_incompatible|Word 2011 for Mac]] | * [[#toolbar_does_not_appear_in_word_2011_or_is_incompatible|Word 2011 for Mac]] |
===== Debugging broken documents ===== | ===== Debugging broken documents ===== |
| |
See [[https://www.zotero.org/support/kb/debugging_broken_documents|Troubleshooting errors in word processor documents]]. | See [[kb:debugging_broken_documents|Troubleshooting errors in word processor documents]]. |
===== Field codes instead of citation/bibiliography text ===== | ===== Field codes instead of citation/bibiliography text ===== |
| |