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| word_processor_plugin_troubleshooting [2019/10/31 01:54] – [Citations converted to plain text] dstillman | word_processor_plugin_troubleshooting [2019/11/26 05:33] – dstillman |
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| - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. | - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. |
| - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) |
| - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab. | - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor. |
| - Click “Reinstall LibreOffice/Microsoft Word Add-in” and then restart your word processor. | |
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| If you are still experiencing issues, follow these software specific troubleshooting steps: | If you are still experiencing issues, follow these software specific troubleshooting steps: |
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| * [[#windows|Word for Windows]] | * [[#windows|Word for Windows]] |
| * [[#tab_does_not_appear_in_word_2016|Word 2016 for Mac]] | * [[#tab_does_not_appear_in_word_20162019|Word 2016/2019 for Mac]] |
| * [[#toolbar_does_not_appear_in_word_2011_or_is_incompatible|Word 2011 for Mac]] | * [[#toolbar_does_not_appear_in_word_2011_or_is_incompatible|Word 2011 for Mac]] |
| * [[#scripts_do_not_appear_in_word_20082011_or_are_incompatible|Word 2008/2011 for Mac]] | * [[#scripts_do_not_appear_in_word_20082011_or_are_incompatible|Word 2008/2011 for Mac]] |
| ** If Zotero.dotm is not present under Word Add-ins ** | ** If Zotero.dotm is not present under Word Add-ins ** |
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| - Go into Zotero -> Tools -> Add-ons and make sure that Zotero Word for Windows Integration is enabled. If it is disabled, enable it and restart Word. | - In Zotero, go to Tools → Add-ons and make sure that Zotero Word for Windows Integration is enabled. If it is disabled, enable it and restart Word. |
| - If Zotero Word for Windows Integration is missing entirely from the Add-ons window, see [[#zotero_toolbar_doesn_t_appear|Zotero toolbar doesn't appear]]. | - If Zotero Word for Windows Integration is missing entirely from the Add-ons window, see [[#zotero_toolbar_doesn_t_appear|Zotero toolbar doesn't appear]]. |
| - Go into Zotero Preferences -> Cite -> Word Processors and click "Install Word for Windows Add-in". Restart Word. | - In Zotero, go to Edit → Preferences → Cite → Word Processors and click "Install Word for Windows Add-in". Restart Word. |
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| If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_manual_installation|manual installation]] | If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_manual_installation|manual installation]] |
| ===== Mac ===== | ===== Mac ===== |
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| ==== Tab does not appear in Word 2016 ==== | ==== Tab does not appear in Word 2016/2019 ==== |
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| First, check your [[https://support.office.com/en-us/article/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19|specific Word version number]] and follow the appropriate steps below: | First, check your [[https://support.office.com/en-us/article/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19|specific Word version number]] and follow the appropriate steps below: |
Upgrade Storage