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word_processor_plugin_troubleshooting [2019/06/09 09:25] – [Zotero toolbar doesn't appear] dstillman | word_processor_plugin_troubleshooting [2019/11/26 05:44] – [Debugging broken documents] dstillman | ||
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- If the " | - If the " | ||
- If you don't see the required integration plugin in the Extensions pane at all, then you should [[/ | - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/ | ||
- | - In the [[/ | + | - In the [[/ |
- | - Click “Reinstall | + | |
If you are still experiencing issues, follow these software specific troubleshooting steps: | If you are still experiencing issues, follow these software specific troubleshooting steps: | ||
- | * [[#windows|Word for Windows]] | + | * [[#zotero_tab_does_not_appear_in_the_word_ribbon|Word for Windows]] |
- | * [[#tab_does_not_appear_in_word_2016|Word 2016 for Mac]] | + | * [[#tab_does_not_appear_in_word_20162019|Word 2016/2019 for Mac]] |
* [[# | * [[# | ||
* [[# | * [[# | ||
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===== Debugging broken documents ===== | ===== Debugging broken documents ===== | ||
- | See [[https:// | + | See [[kb:debugging_broken_documents|Troubleshooting errors in word processor documents]]. |
===== Field codes instead of citation/ | ===== Field codes instead of citation/ | ||
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===== Citations/ | ===== Citations/ | ||
- | Word and LibreOffice will highlight Fields/ | + | See [[kb/ |
- | + | ||
- | You can change the settings for highlighting Fields/ | + | |
- | * **[[https:// | + | |
- | * **Word for Mac:** Open Word -> Preferences -> View and set "Field shading" | + | |
- | * **[[https:// | + | |
- | + | ||
- | See also [[kb/ | + | |
===== Citations converted to plain text ===== | ===== Citations converted to plain text ===== | ||
- | If you have previously inserted citations into Word or LibreOffice using Zotero, but they have now been converted to plain text, this may be caused by one of several factors. | + | See [[kb/ |
- | + | ||
- | - You used the " | + | |
- | - You saved the document in an unsupported file type. For Word, your document must be saved as .docx or .doc. For LibreOffice, | + | |
- | - You opened and saved your document using a word processor program that does not support Fields/ | + | |
- | - **Google Docs and other online word processors: | + | |
- | - **Pages:** Apple Pages does not support Fields/ | + | |
- | - **Word:** If you open an .odt file (created by LibreOffice) in Word, Zotero references stored as Reference Marks (the default) will be broken. To share a document between Word and LibreOffice users, change the "Store Citations as:" option in the Zotero Document Preferences to Bookmarks. (Bookmarks can cause errors if accidentally modified, so they should only be used if compatibility between Word and LibreOffice is necessary.) | + | |
- | - **LibreOffice: | + | |
- | + | ||
- | If your document' | + | |
- | + | ||
- | See also [[kb/ | + | |
====== Word ====== | ====== Word ====== | ||
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- Choose " | - Choose " | ||
- On the right pane tick the " | - On the right pane tick the " | ||
- | - Close the options and in the new Developer tab click "Word Add-ins" | + | - Close the options and in the new Developer tab in the ribbon |
- Make sure Zotero.dotm is present and ticked | - Make sure Zotero.dotm is present and ticked | ||
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** If Zotero.dotm is not present under Word Add-ins ** | ** If Zotero.dotm is not present under Word Add-ins ** | ||
- | - Go into Zotero | + | - In Zotero, go to Tools → Add-ons and make sure that Zotero Word for Windows Integration is enabled. If it is disabled, enable it and restart Word. |
- If Zotero Word for Windows Integration is missing entirely from the Add-ons window, see [[# | - If Zotero Word for Windows Integration is missing entirely from the Add-ons window, see [[# | ||
- | - Go into Zotero Preferences | + | - In Zotero, go to Edit → Preferences |
If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/ | If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/ | ||
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===== Mac ===== | ===== Mac ===== | ||
- | ==== Tab does not appear in Word 2016 ==== | + | ==== Tab does not appear in Word 2016/2019 ==== |
First, check your [[https:// | First, check your [[https:// | ||
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This is usually caused by an outdated version of LibreOffice that does not properly locate the system Java installation. It can be resolved by installing [[http:// | This is usually caused by an outdated version of LibreOffice that does not properly locate the system Java installation. It can be resolved by installing [[http:// | ||
- | ==== LibreOffice | + | ==== LibreOffice on macOS 10.11+: No response from plugin ==== |
- | Problem: LibreOffice | + | Problem: LibreOffice does not currently recognize the Java Runtime Environment (JRE), and Zotero' |
Solution: Uninstall the JRE and install the Java Development Kit (JDK) instead. | Solution: Uninstall the JRE and install the Java Development Kit (JDK) instead. | ||
- Uninstall the JRE | - Uninstall the JRE | ||
- | - Download and install [[http:// | + | - Download and install |
- In LibreOffice: | - In LibreOffice: | ||
- | - Check in Prefs -> Advanced | + | - In Preferences |
- Go to Tools -> Extension Manager, scroll down to “Zotero LibreOffice Integration", | - Go to Tools -> Extension Manager, scroll down to “Zotero LibreOffice Integration", | ||
- After enabling, the Zotero buttons in the LibreOffice toolbar should be responsive. | - After enabling, the Zotero buttons in the LibreOffice toolbar should be responsive. | ||
- | Tested successfully with LibreOffice | + | Tested successfully with LibreOffice |
===== Linux ===== | ===== Linux ===== |