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word_processor_plugin_troubleshooting [2019/01/07 02:32] – [Windows] dstillman | word_processor_plugin_troubleshooting [2019/07/03 09:35] – [Mac] adomasven | ||
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- Close Word or LibreOffice. | - Close Word or LibreOffice. | ||
- In Zotero, go to Tools → Add-ons → Extensions. | - In Zotero, go to Tools → Add-ons → Extensions. | ||
- | - If " | + | - Make sure " |
- | - If the " | + | - If the " |
- | - If you don't see " | + | - If you don't see the required integration plugin |
- In the [[/ | - In the [[/ | ||
- Click “Reinstall LibreOffice/ | - Click “Reinstall LibreOffice/ | ||
Line 29: | Line 29: | ||
===== Debugging broken documents ===== | ===== Debugging broken documents ===== | ||
- | If you can insert citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error: | + | See [[https://www.zotero.org/ |
- | + | ||
- | - While troubleshooting, | + | |
- | - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it. | + | |
- | - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" | + | |
- | - Make a copy of your document — by duplicating the file itself, not by copying and pasting the content — to use for debugging. | + | |
- | - Open the copied file and check if you get the error after switching to a different bibliography style. | + | |
- | - If the document has a bibliography, | + | |
- | - Check " | + | |
- | - **Try to isolate the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. Remove that citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). If you are able to find a problematic citation, you should also send that document excerpt to support@zotero.org | + | |
- | - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice, | + | |
===== Field codes instead of citation/ | ===== Field codes instead of citation/ | ||
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- Choose " | - Choose " | ||
- On the right pane tick the " | - On the right pane tick the " | ||
- | - Close the options and in the new Developer tab click "Word Add-ins" | + | - Close the options and in the new Developer tab in the ribbon |
- Make sure Zotero.dotm is present and ticked | - Make sure Zotero.dotm is present and ticked | ||
Line 318: | Line 307: | ||
This is usually caused by an outdated version of LibreOffice that does not properly locate the system Java installation. It can be resolved by installing [[http:// | This is usually caused by an outdated version of LibreOffice that does not properly locate the system Java installation. It can be resolved by installing [[http:// | ||
- | ==== LibreOffice | + | ==== LibreOffice on macOS 10.11+: No response from plugin ==== |
- | Problem: LibreOffice | + | Problem: LibreOffice does not currently recognize the Java Runtime Environment (JRE), and Zotero' |
Solution: Uninstall the JRE and install the Java Development Kit (JDK) instead. | Solution: Uninstall the JRE and install the Java Development Kit (JDK) instead. | ||
- Uninstall the JRE | - Uninstall the JRE | ||
- | - Download and install [[http:// | + | - Download and install |
- In LibreOffice: | - In LibreOffice: | ||
- | - Check in Prefs -> Advanced | + | - In Preferences |
- Go to Tools -> Extension Manager, scroll down to “Zotero LibreOffice Integration", | - Go to Tools -> Extension Manager, scroll down to “Zotero LibreOffice Integration", | ||
- After enabling, the Zotero buttons in the LibreOffice toolbar should be responsive. | - After enabling, the Zotero buttons in the LibreOffice toolbar should be responsive. | ||
- | Tested successfully with LibreOffice | + | Tested successfully with LibreOffice |
===== Linux ===== | ===== Linux ===== |