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word_processor_plugin_troubleshooting [2019/01/07 02:23]
adomasven [Windows] Add the workaround instructions for Win VB 5097 error
word_processor_plugin_troubleshooting [2019/04/02 11:56]
dstillman [Debugging broken documents]
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 ===== Debugging broken documents ===== ===== Debugging broken documents =====
-If you can insert citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error: +See [[https://www.zotero.org/​support/​kb/​debugging_broken_documents|Troubleshooting errors in word processor documents]].
- +
-    - While troubleshooting,​ disable the Track Changes feature in Word/LibreOffice,​ as it can have complicated effects when working with ZoteroIf Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[#​field_codes_instead_of_citationbibiliography_text|field codes to be displayed]]. On rare occasions, Tracked Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue. +
-    - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it. +
-    - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences"​ button before your old citations will be recognized. +
-    - Make a copy of your document — by duplicating the file itself, not by copying and pasting the content — to use for debugging. +
-    - Open the copied file and check if you get the error after switching to a different bibliography style. +
-    - If the document has a bibliography,​ delete it and check if you still get the error. +
-    - Check "​Report Errors…"​ in the Zotero Help menu to see if new errors appear after attempting to insert a citation. If so, send in an error report and post the provided Report ID to the forums. +
-    - **Try to isolate the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. Remove that citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). If you are able to find a problematic citation, you should also send that document excerpt to support@zotero.org ​so we can take a look at it. For all other discussion, please post to the [[/forum|Zotero forums]]. +
-    - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice,​ it may help to display field codes rather than formatted text. To do this in Word, press Alt/​Option-F9 (or Alt-Fn-F9; Word) or Ctrl-F9 (LibreOffice). +
 ===== Field codes instead of citation/​bibiliography text ===== ===== Field codes instead of citation/​bibiliography text =====
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 ==== Run-time error '​5097':​ Word has encountered a problem. ==== ==== Run-time error '​5097':​ Word has encountered a problem. ====
-This issue affects the users of Windows 10 2018 Autumn update. To fix it you will need to change your regional format to English ​(United States):+This issue affects the users of the Windows 10 October ​2018 Update. To fix it you will need to change your regional format to English:
-  - In “Windows settings” go to the page for “Region” which has settings for “Regional format” +  - In “Windows settings” go to the page for “Region”which has settings for “Regional format” 
-  - Change that setting to English (United ​Kingdom)” or "​English (United ​States)"+  - Change that setting to "English (United ​States)" ​or “English (United ​Kingdom)
   - Restart Word   - Restart Word
word_processor_plugin_troubleshooting.txt · Last modified: 2020/06/23 17:00 by dstillman