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word_processor_plugin_troubleshooting [2018/12/04 05:31] – [Windows] Update manual installation link adomasvenword_processor_plugin_troubleshooting [2019/01/07 02:32] – [Windows] dstillman
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 You may also experience this error if you are running either Word or Zotero as Administrator or in a compatibility mode in Windows Vista or 7, or if security software is interfering with Zotero's ability to communicate with Word. You may also experience this error if you are running either Word or Zotero as Administrator or in a compatibility mode in Windows Vista or 7, or if security software is interfering with Zotero's ability to communicate with Word.
 +
 +
 +==== Run-time error '5097': Word has encountered a problem. ====
 +This issue affects the users of the Windows 10 October 2018 Update. To fix it you will need to change your regional format to English:
 +
 +  - In “Windows settings” go to the page for “Region”, which has settings for “Regional format”
 +  - Change that setting to "English (United States)" or “English (United Kingdom)”
 +  - Restart Word
  
  
word_processor_plugin_troubleshooting.txt · Last modified: 2024/03/19 12:47 by adomasven