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word_processor_plugin_troubleshooting [2018/10/25 23:09] – [Field codes instead of citation/bibiliography text] dstillman | word_processor_plugin_troubleshooting [2019/01/07 02:23] – [Windows] Add the workaround instructions for Win VB 5097 error adomasven | ||
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- Go into Zotero Preferences -> Cite -> Word Processors and click " | - Go into Zotero Preferences -> Cite -> Word Processors and click " | ||
- | If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_installation|manual installation]] | + | If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_manual_installation|manual installation]] |
==== Word 2010: "Could not find a running Word instance" | ==== Word 2010: "Could not find a running Word instance" | ||
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You may also experience this error if you are running either Word or Zotero as Administrator or in a compatibility mode in Windows Vista or 7, or if security software is interfering with Zotero' | You may also experience this error if you are running either Word or Zotero as Administrator or in a compatibility mode in Windows Vista or 7, or if security software is interfering with Zotero' | ||
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+ | ==== Run-time error ' | ||
+ | This issue affects the users of Windows 10 2018 Autumn update. To fix it you will need to change your regional format to English (United States): | ||
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+ | - In “Windows settings” go to the page for “Region” which has settings for “Regional format” | ||
+ | - Change that setting to “English (United Kingdom)” or " | ||
+ | - Restart Word | ||