Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revision | Next revisionBoth sides next revision | ||
word_processor_plugin_troubleshooting [2018/06/08 05:46] – [Windows] dstillman | word_processor_plugin_troubleshooting [2018/06/08 05:53] – [Windows] dstillman | ||
---|---|---|---|
Line 85: | Line 85: | ||
==== Communication error or non-responsive plugin buttons==== | ==== Communication error or non-responsive plugin buttons==== | ||
+ | |||
+ | If you see one of the following errors: | ||
//" | //" | ||
- | Or plugin appears and buttons are clickable, but no insert citation window appears. | + | |
+ | //" | ||
+ | |||
+ | or the plugin appears and buttons are clickable, but no insert citation window appears, try the following steps: | ||
- Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> | - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> | ||
- | - Make sure that you're running Zotero as the same user as Word. The plugin | + | - Make sure that you're running Zotero as the same user as Word. The plugin |
- Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero. | - Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero. | ||
- Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/ | - Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/ |