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--- word_processor_plugin_troubleshooting [2018/03/25 11:34] – Fix quotes bwiernik
+++ word_processor_plugin_troubleshooting [2018/06/08 05:53] – [Windows] dstillman
@@ Line 85: / Line 85: @@
 ==== Communication error or non-responsive plugin buttons====
+If you see one of the following errors:
 //"Word could not communicate with Zotero. Please ensure Zotero is running and try again.”//
-Or plugin appears and buttons are clickable, but no insert citation window appears.
-  - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> Extensions.
+//"Could not find a running Word instance"//
-  - Make sure that you're running Zotero as the same user as Word. The plugin will fail, for example, if Zotero is run as administrator and Word as a regular user. For security reason you should typically not run any software as administrator.
-  - If you use ZoneAlarm, disable ForceField, which is known to cause a [[http://forums.zotero.org/discussion/11094/|communication error]].
+or the plugin appears and buttons are clickable, but no insert citation window appears, try the following steps:
+  - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> Extensions in Zotero.
+  - Make sure that you're running Zotero as the same user as Word. The plugin may fail, for example, if Zotero is run as administrator and Word as a regular user. For security and stability reasons you should typically not run any software as administrator.
+  - Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero.
   - Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/multiple_profiles|multiple Zotero profiles]].) The solution is to remove the -no-remote command-line option from the shortcut used to launch the Zotero profile (this flag should never be used with Zotero).