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word_processor_plugin_troubleshooting [2018/02/26 04:49] – [All Platforms] Add an entry for unresponsive Zotero buttons after LO update adomasven | word_processor_plugin_troubleshooting [2019/04/02 11:56] – [Debugging broken documents] dstillman | ||
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- Close Word or LibreOffice. | - Close Word or LibreOffice. | ||
- In Zotero, go to Tools → Add-ons → Extensions. | - In Zotero, go to Tools → Add-ons → Extensions. | ||
- | - If " | + | - If " |
- | - If the ‘’Enable’’ | + | - If the "Enable" |
- If you don't see " | - If you don't see " | ||
- In the [[/ | - In the [[/ | ||
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===== Debugging broken documents ===== | ===== Debugging broken documents ===== | ||
- | If you can insert citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error: | + | See [[https://www.zotero.org/ |
- | + | ||
- | - While troubleshooting, | + | |
- | - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it. | + | |
- | - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" | + | |
- | - Make a copy of your document — by duplicating the file itself, not by copying and pasting the content — to use for debugging. | + | |
- | - Open the copied file and check if you get the error after switching to a different bibliography style. | + | |
- | - If the document has a bibliography, | + | |
- | - Check " | + | |
- | - **Try to isolate the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. Remove that citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). If you are able to find a problematic citation, you should also send that document excerpt to support@zotero.org | + | |
- | - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice, | + | |
===== Field codes instead of citation/ | ===== Field codes instead of citation/ | ||
- | By default, Zotero stores the reference data for citations and the bibliography in [[https:// | + | See [[kb:word_field_codes|Field Codes]]. |
- | + | ||
- | If Word or LibreOffice is showing the field codes, rather than the formatted text, you can hide the field codes by pressing Alt/ | + | |
- | + | ||
- | If you see field codes showing repeatedly, check your word proccessor settings for displaying fields. In [[http:// | + | |
- | + | ||
- | When using Track Changes, Word or LibreOffice will sometimes show you the changed and original versions of changed field codes. If this occurs, click “Accept” twice to quickly accept the changed citations and hide the field codes again. | + | |
- | + | ||
- | See also [[kb/word_field_codes|Field Codes]]. | + | |
===== Citations/ | ===== Citations/ | ||
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==== Communication error or non-responsive plugin buttons==== | ==== Communication error or non-responsive plugin buttons==== | ||
+ | |||
+ | If you see one of the following errors: | ||
//" | //" | ||
- | Or plugin appears and buttons are clickable, but no insert citation window appears. | ||
- | | + | //" |
- | - Make sure that you're running Zotero as the same user as Word. The plugin | + | |
- | - If you use ZoneAlarm, disable ForceField, which is known to cause a [[http:// | + | or the plugin appears and buttons are clickable, but no insert citation window appears, try the following steps: |
+ | |||
+ | | ||
+ | - Make sure that you're running Zotero as the same user as Word. The plugin | ||
+ | - Try temporarily disabling any security software | ||
- Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/ | - Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/ | ||
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- Go into Zotero Preferences -> Cite -> Word Processors and click " | - Go into Zotero Preferences -> Cite -> Word Processors and click " | ||
- | If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_installation|manual installation]] | + | If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_manual_installation|manual installation]] |
==== Word 2010: "Could not find a running Word instance" | ==== Word 2010: "Could not find a running Word instance" | ||
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You may also experience this error if you are running either Word or Zotero as Administrator or in a compatibility mode in Windows Vista or 7, or if security software is interfering with Zotero' | You may also experience this error if you are running either Word or Zotero as Administrator or in a compatibility mode in Windows Vista or 7, or if security software is interfering with Zotero' | ||
+ | |||
+ | |||
+ | ==== Run-time error ' | ||
+ | This issue affects the users of the Windows 10 October 2018 Update. To fix it you will need to change your regional format to English: | ||
+ | |||
+ | - In “Windows settings” go to the page for “Region”, | ||
+ | - Change that setting to " | ||
+ | - Restart Word | ||
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* The OLE Registration Database may be corrupt. Delete the OLE Registration Database, located in Home/ | * The OLE Registration Database may be corrupt. Delete the OLE Registration Database, located in Home/ | ||
- | |||
- | ==== Error with Word 2008 after using Migration Assistant ==== | ||
- | |||
- | After using Migration Assistant to move your applications and documents from an old computer to a new computer, upon attempting to use Zotero from within Word, you may see the following error: | ||
- | |||
- | //" | ||
- | |||
- | [Exception... "' | ||
- | |||
- | Migration Assistant transfers an incomplete copy of Office 2008 that lacks files required for Zotero to function properly. Delete the copy of Microsoft Office created by Migration Assistant and reinstall Office from the original discs, or copy it manually from your old computer to your new computer using a USB flash drive or network share. | ||
- | |||
- | ==== Plugin not working with Word Insider versions ==== | ||
- | |||
- | Changes made in Word Insider (Beta) preview builds sometimes cause Zotero' | ||
- | |||
- | Zotero was previously incompatible with Word 2016 for Mac versions 16 and higher. Support was added in Zotero 5.0.34.3. | ||
- | |||
===== Linux ===== | ===== Linux ===== | ||