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| Both sides previous revisionPrevious revision | Next revisionBoth sides next revision |
| word_processor_plugin_troubleshooting [2018/02/26 04:49] – [All Platforms] Add an entry for unresponsive Zotero buttons after LO update adomasven | word_processor_plugin_troubleshooting [2018/03/25 11:34] – Fix quotes bwiernik |
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| - Close Word or LibreOffice. | - Close Word or LibreOffice. |
| - In Zotero, go to Tools → Add-ons → Extensions. | - In Zotero, go to Tools → Add-ons → Extensions. |
| - If "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" are disabled, click the ''Enable'' button to re-enable the extension. | - If "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" are disabled, click the "Enable" button to re-enable the extension. |
| - If the ‘’Enable’’ button for "Zotero Word for Mac/Windows Integration" is grayed out, and you are unable to click it, click the ‘’Remove’’ button and restart Zotero. | - If the "Enable" button for "Zotero Word for Mac/Windows Integration" is grayed out, and you are unable to click it, click the "Remove" button and restart Zotero. |
| - If you don't see "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" in the Extensions window at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) | - If you don't see "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" in the Extensions window at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) |
| - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab. | - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab. |
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