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word_processor_plugin_troubleshooting [2018/02/06 18:38] – bwiernik | word_processor_plugin_troubleshooting [2018/06/08 05:46] – [Windows] dstillman | ||
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- Close Word or LibreOffice. | - Close Word or LibreOffice. | ||
- In Zotero, go to Tools → Add-ons → Extensions. | - In Zotero, go to Tools → Add-ons → Extensions. | ||
- | - If " | + | - If " |
- | - If the ‘’Enable’’ | + | - If the "Enable" |
- If you don't see " | - If you don't see " | ||
- In the [[/ | - In the [[/ | ||
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Or plugin appears and buttons are clickable, but no insert citation window appears. | Or plugin appears and buttons are clickable, but no insert citation window appears. | ||
- | - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> | + | - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> |
- | - Make sure that you're running Zotero as the same user as Word. The plugin will fail, for example, if Zotero is run as administrator and Word as a regular user. For security | + | - Make sure that you're running Zotero as the same user as Word. The plugin will fail, for example, if Zotero is run as administrator and Word as a regular user. For security |
- | - If you use ZoneAlarm, disable ForceField, which is known to cause a [[http:// | + | - Try temporarily disabling any security software |
- Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/ | - Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/ | ||
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// | // | ||
===== Mac ===== | ===== Mac ===== | ||
- | |||
- | ==== Plugin not working with Word Insider versions ==== | ||
- | |||
- | Zotero was previously incompatible with Word 2016 for Mac versions 16 and higher. Support was added in Zotero 5.0.34.3. | ||
==== Tab does not appear in Word 2016 ==== | ==== Tab does not appear in Word 2016 ==== | ||
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Migration Assistant transfers an incomplete copy of Office 2008 that lacks files required for Zotero to function properly. Delete the copy of Microsoft Office created by Migration Assistant and reinstall Office from the original discs, or copy it manually from your old computer to your new computer using a USB flash drive or network share. | Migration Assistant transfers an incomplete copy of Office 2008 that lacks files required for Zotero to function properly. Delete the copy of Microsoft Office created by Migration Assistant and reinstall Office from the original discs, or copy it manually from your old computer to your new computer using a USB flash drive or network share. | ||
+ | |||
+ | ==== Plugin not working with Word Insider versions ==== | ||
+ | |||
+ | Changes made in Word Insider (Beta) preview builds sometimes cause Zotero' | ||
+ | |||
+ | Zotero was previously incompatible with Word 2016 for Mac versions 16 and higher. Support was added in Zotero 5.0.34.3. | ||
===== Linux ===== | ===== Linux ===== | ||
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We believe this is caused by a corrupt LibreOffice profile directory. Move or delete the [[https:// | We believe this is caused by a corrupt LibreOffice profile directory. Move or delete the [[https:// | ||
+ | |||
+ | ==== Buttons are unresponsive after updating LibreOffice ==== | ||
+ | |||
+ | After LibreOffice update unresponsive Zotero toolbar buttons are an indication of LibreOffice not having access to a working JRE setup. Refer to the [[word_processor_plugin_troubleshooting# | ||
===== Windows ===== | ===== Windows ===== |