| Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision |
| word_processor_plugin_troubleshooting [2018/02/06 18:38] – bwiernik | word_processor_plugin_troubleshooting [2018/03/25 11:34] – Fix quotes bwiernik |
|---|
| - Close Word or LibreOffice. | - Close Word or LibreOffice. |
| - In Zotero, go to Tools → Add-ons → Extensions. | - In Zotero, go to Tools → Add-ons → Extensions. |
| - If "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" are disabled, click the ''Enable'' button to re-enable the extension. | - If "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" are disabled, click the "Enable" button to re-enable the extension. |
| - If the ‘’Enable’’ button for "Zotero Word for Mac/Windows Integration" is grayed out, and you are unable to click it, click the ‘’Remove’’ button and restart Zotero. | - If the "Enable" button for "Zotero Word for Mac/Windows Integration" is grayed out, and you are unable to click it, click the "Remove" button and restart Zotero. |
| - If you don't see "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" in the Extensions window at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) | - If you don't see "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" in the Extensions window at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.) |
| - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab. | - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab. |
| //Workaround//: Before switching to the in-text style, click on "Set Document Preferences" in the Word add-on and switch the format to "Footnotes." Then switch to the in-text style. If you did already switch to the in-text style and are seeing this issue, switch back to the note-based style you were using, toggle to "Footnotes," and switch back. | //Workaround//: Before switching to the in-text style, click on "Set Document Preferences" in the Word add-on and switch the format to "Footnotes." Then switch to the in-text style. If you did already switch to the in-text style and are seeing this issue, switch back to the note-based style you were using, toggle to "Footnotes," and switch back. |
| ===== Mac ===== | ===== Mac ===== |
| |
| ==== Plugin not working with Word Insider versions ==== | |
| |
| Zotero was previously incompatible with Word 2016 for Mac versions 16 and higher. Support was added in Zotero 5.0.34.3. | |
| |
| ==== Tab does not appear in Word 2016 ==== | ==== Tab does not appear in Word 2016 ==== |
| |
| Migration Assistant transfers an incomplete copy of Office 2008 that lacks files required for Zotero to function properly. Delete the copy of Microsoft Office created by Migration Assistant and reinstall Office from the original discs, or copy it manually from your old computer to your new computer using a USB flash drive or network share. | Migration Assistant transfers an incomplete copy of Office 2008 that lacks files required for Zotero to function properly. Delete the copy of Microsoft Office created by Migration Assistant and reinstall Office from the original discs, or copy it manually from your old computer to your new computer using a USB flash drive or network share. |
| | |
| | ==== Plugin not working with Word Insider versions ==== |
| | |
| | Changes made in Word Insider (Beta) preview builds sometimes cause Zotero's Word Add-in to work incorrectly or not at all. If you are using a Word Insider version and the above troubleshooting steps do not fix your issue, try to [[downgrade_word_for_mac|downgrade to the stable version of Word for Mac]] to see if this resolves your issue. |
| | |
| | Zotero was previously incompatible with Word 2016 for Mac versions 16 and higher. Support was added in Zotero 5.0.34.3. |
| |
| ===== Linux ===== | ===== Linux ===== |
| |
| We believe this is caused by a corrupt LibreOffice profile directory. Move or delete the [[https://wiki.documentfoundation.org/UserProfile|LibreOffice profile directory]], then follow the [[#zotero_toolbar_doesn_t_appear|instructions above]] to reinstall the Zotero LibreOffice extension. (This will revert any LibreOffice settings you have customized to their default state.) | We believe this is caused by a corrupt LibreOffice profile directory. Move or delete the [[https://wiki.documentfoundation.org/UserProfile|LibreOffice profile directory]], then follow the [[#zotero_toolbar_doesn_t_appear|instructions above]] to reinstall the Zotero LibreOffice extension. (This will revert any LibreOffice settings you have customized to their default state.) |
| | |
| | ==== Buttons are unresponsive after updating LibreOffice ==== |
| | |
| | After LibreOffice update unresponsive Zotero toolbar buttons are an indication of LibreOffice not having access to a working JRE setup. Refer to the [[word_processor_plugin_troubleshooting#installation_error|Installation error]] section. |
| |
| ===== Windows ===== | ===== Windows ===== |
Upgrade Storage