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--- word_processor_plugin_manual_installation [2020/03/27 11:40] – [LibreOffice] dstillman
+++ word_processor_plugin_manual_installation [2020/05/27 18:39] – [Locating your Word Startup folder] dstillman
@@ Line 4: / Line 4: @@
   -  Open the Zotero installation folder (usually C:\Program Files (x86)\Zotero).
-  -  In the installation folder, open extensions\zoteroWinWordIntegration@zotero.org\install, where you you can find a copy of the file Zotero.dotm (for Word for Windows 2007 and higher) or Zotero.dot (for older versions of Word). If the folder is empty, the file was somehow deleted — possibly by security software — and you should reinstall Zotero. If you see two "Zotero" files without file extensions, your computer is set not to display file extensions, and you can determine which one is Zotero.dotm by right-clicking on each file and selecting Properties.
+  -  In the installation folder, open extensions\zoteroWinWordIntegration@zotero.org\install, where you you can find a copy of the file Zotero.dotm (for Word for Windows 2007 and higher) or Zotero.dot (for older versions of Word).
+    * If the folder is empty, the file was somehow deleted — possibly by security software — and you should reinstall Zotero.
+    * If the folder is empty immediately after reinstalling Zotero, you can [[https://github.com/zotero/zotero-word-for-windows-integration/raw/master/install/Zotero.dotm|download Zotero.dotm]], but your security software may delete the downloaded file as well.
+    * If you see two "Zotero" files without file extensions, your computer is set not to display file extensions, and you can determine which one is Zotero.dotm by right-clicking on each file and selecting Properties.
   -  Find your Word startup folder using the [[#word_2007_or_later_for_windows|instructions below]]. You should now have two folders open: the Word startup folder and the "install" folder containing Zotero.dotm.
   - Copy the Zotero.dotm file to your Word Startup folder. (Be sure to copy the file rather than moving it.)
@@ Line 43: / Line 46: @@
 ===Word 2016 and 2019 for Mac===
-In Word, open the "Word" menu in the top-left of the screen and select "Preferences". Click on "File Locations" under "Personal Settings" and click on "Startup" at the bottom of the list. This may list your Startup folder location.
+In Word, open the "Word" menu in the top-left of the screen and select "Preferences". Click on "File Locations" under "Personal Settings" and click on "Startup" at the bottom of the list.
-If there is no location listed, the default location is ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word (i.e., the Library folder within your home directory). The ~/Library folder is hidden by default, but you can open it from the Finder by holding down Option, clicking the Go menu, and selecting Library. You can also press Cmd-Shift-G in Finder and copy in the default location to navigate to that folder.
+Generally, no location should be listed, causing Word to use the default location:
+''~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word''
+~/Library refers to the Library folder within your home directory. The ~/Library folder is hidden by default, but you can open it from the Finder by holding down Option, clicking the Go menu, and selecting Library. You can also press Cmd-Shift-G in Finder and copy in the default location to navigate to that folder.
+If another location is listed (e.g., /Applications/Microsoft Office 2011/Office/Startup/Word, from an earlier version of Word), clearing the setting it and letting Word use the default location may fix installation problems and allow Zotero to install the plugin automatically going forward.
 ===Word 2011 for Mac===