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--- storage_faq [2021/05/24 17:37] – [How can I change my current storage plan?] fcheslack
+++ storage_faq [2022/10/28 03:46] (current) – [How do I pay for Zotero Storage?] dstillman
@@ Line 14: / Line 14: @@
 ====How do I pay for Zotero Storage?====
-All major credit cards are accepted for payment. Institutions can also pay via bank transfer.
+All major credit cards are accepted for payment. Zotero Lab and Zotero Institution plans can also be paid for via bank transfer.
 ====What if I don't have a credit card or my credit card doesn't work?====
@@ Line 25: / Line 25: @@
 Your personal library and any groups you own automatically draw their storage from your subscription. Groups not owned by you draw their storage from the group owner's subscription.
-====How can I change my current storage plan?====
+==== How can I change my current storage plan? ====
 You can switch the storage plan you're currently subscribed to at any time from your [[/settings/storage|storage settings]].
-If you choose to change your storage plan while you still have time left on your subscription, the prorated balance on your existing account will be used to calculate the expiration of your new subscription.
+When you switch to a new plan, you aren't charged for the new plan immediately — your expiration date is simply adjusted based on the prorated balance of your previous plan. The first charge at your new subscription level will be made at your new expiration date.
-//Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration. ($10 ÷ $60) * 12 months = 2 months.//
-If you change your storage plan with more than 2 weeks remaining on your subscription, you will not be charged immediately. The first charge for 1 year at your new subscription level will be made at your new expiration date.
+//Example: It's February 2022, and you have 6 months left on a $20 2 GB subscription, with an expiration date in August 2022. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration date. ($10 ÷ $60) * 12 months = 2 months, so your new expiration date will be two months from now, in April. You still only paid the original $20 last August, and you'll be charged $60 for the first time in April.//
+(The one exception is if you have less than 2 weeks remaining in your subscription. In that case, the unused balance will still be applied as time to your new subscription, but we'll charge you for the new plan right away.)
 ====Will my subscription renew automatically?====
 When you purchase a storage subscription, you may choose to renew or not to renew automatically each year. You can cancel automatic renewal at any time from your [[/settings/storage|storage settings]]. You'll also receive a reminder email when your subscription is expiring or about to renew automatically.