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storage_faq [2017/11/22 11:39]
bwiernik
storage_faq [2017/12/08 03:18] (current)
sean Add Lab and Institution; clean up older text.
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-====How do I sign up for Zotero ​File Storage?​====+====How do I sign up for Zotero Storage?​====
 Simply visit your Zotero account profile and [[/​settings/​storage|select a storage plan]]. Simply visit your Zotero account profile and [[/​settings/​storage|select a storage plan]].
  
-====How do I pay for Zotero ​File Storage?​==== +====How can my entire lab or university or company sign up for Zotero Storage?​==== 
-All major credit cards are accepted for payment.+[[/​storage/​institutions|Zotero Lab and Zotero Institution]] provide members of your organization with unlimited personal and group cloud storage. 
 + 
 +====How do I pay for Zotero Storage?​==== 
 +All major credit cards are accepted for payment. Institutions can also pay via bank transfer.
  
 ====What if I don't have a credit card or my credit card doesn'​t work?==== ====What if I don't have a credit card or my credit card doesn'​t work?====
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 ====How do I allocate storage between my personal library and my groups?==== ====How do I allocate storage between my personal library and my groups?====
 Your personal library and any groups you own automatically draw their storage from your subscription. Groups not owned by you draw their storage from the group owner'​s subscription. Your personal library and any groups you own automatically draw their storage from your subscription. Groups not owned by you draw their storage from the group owner'​s subscription.
- 
-====Are "​unlimited"​ subscriptions truly unlimited?​==== 
-We want people to be able to use Zotero without worrying about how much storage they'​re using. All Zotero usage is always subject to the [[terms/​terms_of_service|Terms of Service]] and monitored for abuse. Zotero File Storage is not intended as a media backup solution nor as a generalized file-sharing service. 
  
 ====How can I upgrade to a larger storage plan?==== ====How can I upgrade to a larger storage plan?====
 If you choose to upgrade your storage subscription,​ the prorated balance on your existing account will be used to calculate the expiration of your new subscription. //Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration. ($10 ÷ $60) * 12 months = 2 months.// If you choose to upgrade your storage subscription,​ the prorated balance on your existing account will be used to calculate the expiration of your new subscription. //Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration. ($10 ÷ $60) * 12 months = 2 months.//
  
-====Can I cancel ​my subscription?​==== +====Will my subscription ​renew automatically?==== 
-If you opted to renew your subscription ​automatically, you can cancel ​your next renewal ​by visiting ​your [[/​settings/​storage|storage settings]]. ​As stated in the [[terms/​terms_of_service|Terms of Service]], paid accounts are non-refundable. We implement this policy because costs incurred on our end fluctuate dramatically according ​to individual usage patterns.+When you purchase a storage subscription,​ you may choose to renew or not to renew automatically ​each year. You can cancel ​automatic ​renewal ​at any time from your [[/​settings/​storage|storage settings]]. ​You'll also receive a reminder email when your subscription is expiring or about to renew automatically.
  
-====Why did you renew my subscription ​without my permission?==== +====How do I cancel ​my subscription?​==== 
-When you purchase a storage subscription,​ it defaults ​to automatically renewing when your subscription ​expires. You can cancel ​that automatic ​renewal ​at any time from the same form used to purchase a subscriptionUsers are emailed prior to any renewal charge being made to ensure renewal is still the desired action.+If you opted to renew your subscription ​automatically,​ you can cancel ​your next renewal ​by visiting your [[/​settings/​storage|storage settings]]. As stated in the [[terms/​terms_of_service|Terms of Service]], paid accounts are non-refundableWe implement this policy because costs incurred on our end fluctuate dramatically according ​to individual usage patterns.
storage_faq.txt · Last modified: 2017/12/08 03:18 by sean