Differences

This shows you the differences between two versions of the page.

--- storage_faq [2017/12/08 03:18] – Add Lab and Institution; clean up older text. sean
+++ storage_faq [2021/05/24 17:35] – [How can I upgrade to a larger storage plan?] fcheslack
@@ Line 1: / Line 1: @@
+===== Zotero Storage FAQ =====
+==== What is Zotero Storage? ====
+Zotero Storage provides online storage space for your Zotero files, allowing you to synchronize PDFs, images, web snapshots, and other files among all your computers, share your Zotero attachments in group libraries, and access files via your online library on zotero.org.
+You can always save an unlimited number of files to your local Zotero library, with or without Zotero Storage.
 ====How do I sign up for Zotero Storage?====
 Simply visit your Zotero account profile and [[/settings/storage|select a storage plan]].
@@ Line 17: / Line 25: @@
 Your personal library and any groups you own automatically draw their storage from your subscription. Groups not owned by you draw their storage from the group owner's subscription.
-====How can I upgrade to a larger storage plan?====
+====How can I change my current storage plan?====
-If you choose to upgrade your storage subscription, the prorated balance on your existing account will be used to calculate the expiration of your new subscription. //Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration. ($10 ÷ $60) * 12 months = 2 months.//
+You can switch the storage plan you're currently subscribed to at any time from your storage settings.
+If you choose to change your storage plan while you still have time left on your subscription, the prorated balance on your existing account will be used to calculate the expiration of your new subscription.
+//Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration. ($10 ÷ $60) * 12 months = 2 months.//
+If you change your storage plan with more than 2 weeks remaining on your subscription, you will not be charged immediately. The first charge for 1 year at your new subscription level will be made at your new expiration date.
 ====Will my subscription renew automatically?====